Senior Operations Officer - Income Processing M/F

Senior Operations Officer - Income Processing M/F Business type

Types of Jobs - Finance / Accounting

Job title

Senior Operations Officer - Income Processing M/F

Contract type

Permanent Contract

01/09/2026

No

Job summary

Job Type: Full time, Permanent position

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Business Description

• Supply notification of Income events to clients.
• Reflect their entitlements by updating the custody book of records.
• Settle payment of Income transactions upon receipt of funds to clients’ accounts.
• Provide reconciliation work and attend to client queries.

Job Purpose

Responsible for day-to-day validation of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Supplementary Information

• Processed, validated, and authorized all allocated income events within required timeframes demonstrating a high level of competency with the capability to validate overall processes with excellent accuracy.
• Highly in adherence to SLA and operational procedures without exception; deviations reported to Supervisor/Manager immediately.
• Closely review/investigate and resolve outstanding reconciliation items.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Provide coaching and support on operational activities to staff to ensure all aspects of team’s activity are satisfactorily covered.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.

Geographical area

America, Canada

Qualifications

Bachelor Degree / BSc Degree or equivalent.

Must possess expert knowledge on custody operations and asset servicing that covers varying Corporate Actions & Income events.

Should be systems literate.

Knowledge of SWIFT standards for Corporate Action & Income.

Proficiency in the use of Microsoft Office products.

Minimum experience: 3-5 years.

Required skills

• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work as part of a team or independently to achieve collective goals.

General information

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations.

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