Front Office Shiftleader

JOIN THE STORY. BECOME A FRONT OFFICE SHIFTLEADER AT HOTEL NASSAU BREDA.

Would you like to be part of a fast-growing organization where your passion for hospitality can truly shine? We are looking for a Front Office Supervisor to join our team at the one-of-a-kind Hotel Nassau Breda.

ABOUT HOTEL NASSAU BREDA – AN EXCEPTIONAL PLACE TO WORK

Hotel Nassau Breda is unlike any other hotel. Housed in a beautifully restored former monastery, this boutique hotel blends centuries of history with luxurious modern design. As part of Marriott’s Autograph Collection, we deliver exceptional service in a setting full of character and soul. Guests come to us for unique experiences, and that starts with our people.

Working here means joining a vibrant team that values creativity, ambition, and a commitment to unforgettable guest moments. If you enjoy a job that keeps you energized and inspired, this is your place to grow.

YOUR ROLE AS A FRONT OFFICE SHIFTLEADER

As a Shiftleader, you are responsible for a Front Office shift. This means that you manage the team, welcome all guests at the front desk, and provide them with efficient, courteous, and professional service. You know exactly how to provide luxurious service and create a true experience for all guests every day. You are always guest-oriented and act proactively. You are the main point of contact for all guest requests and challenges and are responsible for following up on them. You are quick, professional, and can communicate assertively in Dutch and English with guests and colleagues. You have a positive attitude and take pride in your job.

WHAT YOU WILL BE DOING

·       Leading the Front Office team, training, inspiring, and motivating your colleagues

·       Compliance with and monitoring of Mariott standards

·       Welcoming guests upon arrival and handling the administrative formalities related to their entire stay

·       Informing guests about the hotel’s facilities and assisting them during their stay

·       Closing the cash register and checking outstanding accounts

·       Taking care of guest feedback and ensuring that the guests leave the hotel satisfied

·       Assisting with improvement plans for the department

·       Support well-being of junior front office colleagues

·       Carry out preventive round to identify possible risks

·   Find solutions to day to day challenged within hotel operations

WHAT WE OFFER

·       A competitive salary based on market standards

·       Travel cost reimbursement and pension contributions

·       A diverse, multicultural, and dynamic work environment

·       Discounted stays at Marriott hotels worldwide and all Odyssey properties

·       Up to 25 vacation days for a healthy work-life balance

·       Access to Alleo, our internal platform for well-being and development

·       Ongoing training, personal growth opportunities, and priority access to internal vacancies

WHAT WE ARE LOOKING FOR

·       An enthusiastic and persuasive personality with a hands-on mentality and full-time availability

·       Able to train and supervise employees in all aspects of service

·       Assisting the Front Office Manager

·       Minimum MBO4 working and thinking level

·       Minimum 2 years of recent experience in the hotel industry at the front desk is a must

·       Knowledge of Opera PMS and Mariott systems, such as Marsha and GuestVoice is a pre

·       Good knowledge of spoken and written Dutch and English

·       Hospitable, guest-friendly, persuasive, and enthusiastic

·   Able to represent Marriott Standards

ABOUT ODYSSEY HOTEL GROUP

We are Odyssey Hotel Group, one of Europe’s fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Our goal is to create unforgettable stories through unique hotel concepts and shaping hospitality together. With more than 800 colleagues across Europe, we are shaping the future of hospitality.

ABOUT MARRIOTT – EXCEPTIONAL HOSPITALITY WORLDWIDE

As part of the Marriott International, Autograph Collection, we offer the strength of a global leader combined with the individuality of a boutique brand. Marriott provides world-class training, clear career paths, and an inclusive culture where you can truly thrive.

READY TO JOIN US

Apply today and become part of a team that values your talent, celebrates your ideas, and supports your growth.

PLEASE NOTE: You must have the legal right to work in the Netherlands. We are unable to sponsor visas, or work permits at this time.