- Fluent English speaker and French, German or Dutch a plus
- 2+ years of a customer facing role (account management, sales, customer success management, etc.)
- Demonstrated history of working with clients, increasing client satisfaction, adoption, retention and advocacy
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Strong verbal and written communication skills and excellent presentation skills
- Excellent problem-solving skills and ability to resolve customer related issues
- Superior time management skills and able to prioritize effectively
- Proven experience in successful team projects
- Affinity for technology
- Be agile and able to work in a fast paced environment
- (Desirable) Experience with Marketing and Martech Software tools
- (Desirable) Commercial experience and mindset
- Currently we are looking for you, our new Customer Success Manager, who will be working with our clients and drive retention, adoption, and create up-sells
- You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience
- Liaising with our sales department, solutions, customer support, onboarding consultants, project and product managers will be your daily routine and you will often find yourself leading this cross-department cooperation
- Our best Customer Success Managers always put the client first, they identify up-sell opportunities before the client does and they are true master of cross-department projects
- And after all this they still have time to grab a (virtual) cold drink with the team on Friday afternoon
- Schedule regular calls and face-to-face meetings to learn more about the overall Bynder experience and points of improvement or issues that the customer is experiencing
- Create up-sell opportunities
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Communicate and resolve issues internally together with Support, Onboarding, Product and Development
- Educate customers on new features and improvements through trainings, webinars and masterclasses
Salarisomschrijving
€50000 - €75000 monthly