Facilities Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Facilities Manager – The HagueAre you ready to lead exceptional teams and deliver outstanding service in the heart of The Hague? Join us as a Facilities Manager and become the driving force behind the smooth operation of our dynamic workplaces and residences!Role SummaryAs our Facilities Manager, you’ll oversee all facets of soft and hard services across all official buildings and staff residences. You’ll be the local go-to expert for our client, working hand-in-hand to understand their needs and consistently elevate our service delivery.What You’ll DoPeople LeadershipInspire and guide a talented team of facilities professionals, championing growth, collaboration, and continuous learning.Create an inclusive environment that celebrates teamwork and empowers everyone to excel.Communicate openly and effectively, ensuring your team and stakeholders are always in the know.Strategically manage resources so projects and work orders are completed efficiently—and to the highest standard.Client PartnershipBe the trusted main point of contact for our client, tackling challenges and exceeding their expectations.Build lasting relationships through regular communication and impactful meetings.Deliver clear, insightful updates and reports—keeping clients informed on all aspects of operations, performance, and budgets.Champion initiatives that enrich client satisfaction and raise the bar for service excellence.Supplier & Contract SuccessForge strong partnerships with suppliers and contractors, managing negotiations and monitoring performance to ensure top-quality service.Keep a sharp eye on contract compliance, service levels, and resolve issues quickly for ongoing improvement.Seamlessly handle the full invoicing and payment process, delivering on contracts with best-in-class procedures.Proactively manage critical performance, keeping account management in the loop.Provide timely monthly, quarterly, and annual reports and step in fast to address any incidents.Understand client contracts, SLAs, and KPIs—ensuring service always meets (or exceeds!) agreed standards.Financial StewardshipAchieve all location financial objectives, maintaining full control and transparency.Consistently deliver clear reporting on finances and performance.Health & Safety ChampionEnsure our workplaces meet all statutory and client-required health and safety standards.Foster a culture of safety and compliance among your team at all times.Soft Services ExcellenceOversee all soft services—including cleaning, landscaping, pest control, and waste management—to deliver a sparkling, safe environment.Closely manage staff residences in line with client policy, health, and safety requirements.Hard Services ReliabilityTake charge of all critical building systems (HVAC, electrical, plumbing, fire safety) for seamless operations and compliance.Execute top-notch preventive maintenance and oversee repairs, upgrades, and inspections, coordinating closely with contractors and suppliers.What You BringAdaptability and confidence in a vibrant, fast-paced environment.A sharp, detail-oriented approach to operations, metrics, and compliance.Proven leadership—motivating teams, driving collaboration, and cultivating a positive workplace.Outstanding communication skills in both Dutch and English—with an ability to convey complex concepts simply and powerfully.Strong analytical and problem-solving mindset.Expertise in prioritizing and managing multiple projects to consistently meet deadlines.Exceptional customer service focus and keen eye for detail.Tech-savvy with Microsoft Office Suite; quick to pick up new digital tools.Your Experience3-5 years leading in facilities management, with hands-on team leadership and development.Fluent in Dutch and English—written and spoken.Professional with Microsoft Office and relevant property/facilities systems.QualificationsBachelor’s in Facilities Management or equivalent experience.EligibilityYou must have an EU passport or valid work permit for the Netherlands.Ready to take the lead? Apply now and help us shape exceptional workplaces in The Hague!#LI-WM1If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr