Amsterdam - Customer Support Officer (French Speaking)

As our Customer Support Officer, you are at the heart of our customer experience. You don’t just handle inquiries, you build relationships, anticipate needs and ensure every interaction leaves a lasting positive impression.

• Serve as the primary contact for French‑speaking customers, delivering exceptional support and guidance
• Process bookings and requests efficiently, ensuring a seamless experience
• Handle customer inquiries and coordinate with other departments to provide solutions
• Advise customers on our services and collaborate with management to improve processes

• Proven experience as a Customer Support Officer or in a similar role within a service‑oriented organization
• Fluency in French and English, both written and spoken
• Knowledge of the Offshore, Maritime or Renewable industries is a strong advantage
• Hands‑on experience with customer service tools, CRM systems or booking platforms

• Customer‑first: You take pride in delivering high‑quality service and going the extra mile
• Proactive and flexible: No two days are the same, and you thrive in a dynamic environment
• Detail‑oriented: You work quickly and accurately, ensuring nothing falls through the cracks
• Team player: You collaborate effectively but can also work independently

• Work in a truly international and fast‑growing environment
• Take ownership and make a visible impact from day one
• Grow with us through training, certifications and development opportunities
• Experience an open, informal culture with short lines and big ambitions
• We offer 25 vacation days, a competitive salary, travel allowance, a pension plan and a company laptop

If this role excites you but you feel you don’t meet every requirement, let’s talk – your mindset and passion matter most.