Director of Operations

Director of Operations page is loaded## Director of Operationslocations: Netherland, Waddinxveen, Waddinxveentime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR110825# **Come transform the future with us!****Director of Operations****Location:** Waddinxveen**Reports To:** Managing Director**Role Overview**The Operations Director is responsible for **end‐to‐end execution of day‐to‐day operations while actively supporting the company’s growth strategy**. This role provides leadership, alignment, and performance management across four core operational verticals: **Hub Operations, Independent Delivery Contractors (IDC), Control Tower, and Last‐Mile Operations**.The Ops Director ensures operational excellence, scalability, cost control, and service quality while building the operational foundation required to support future network expansion, volume growth, and new client onboarding.**Key Responsibilities****Operational Leadership*** Own **day‐to‐day operational performance** across all four verticals, ensuring service levels, KPIs, and customer commitments are consistently met or exceeded.* Establish clear accountability, operating rhythms, and cross‐functional alignment between Hub, IDC, Control Tower, and Last‐Mile teams.* Act as the main operational escalation point for service disruptions, capacity constraints, or performance gaps.**Performance Management & KPIs*** Define, track, and improve key metrics including: + On‐time delivery + Cost per shipment + Productivity and utilization + Quality, damages, and claims + Capacity utilization and scalability + Safety and compliance* Drive a **data‐driven culture**, leveraging dashboards, root‐cause analysis, and structured problem‐solving.**Hub & Network Operations*** Supervise hub throughput, line‐haul coordination, inbound/outbound flows, and sort efficiency.* Ensure hubs are staffed, equipped, and optimized to support daily volumes and peak periods.* Identify bottlenecks and lead continuous improvement initiatives within the network.**IDC*** Oversee contractor performance, compliance, onboarding, and retention.* Partner with the IDC team to ensure capacity availability, route optimization, and service reliability.* Support contractor growth strategies aligned with business expansion and volume forecasts.**Control Tower*** Ensure real‐time visibility, proactive issue detection, and rapid response to operational disruptions.* Align Control Tower insights with Hub and Last‐Mile execution to improve network predictability.* Utilize Control Tower data to inform planning, forecasting, and operational decisions.**Last‐Mile Operations*** Ensure last‐mile execution meets customer SLAs, cost targets, and quality standards.* Drive route efficiency, delivery density, and first‐attempt delivery success.* Partner with Last‐Mile leadership on continuous improvement and new service rollouts.**Growth & Scalability*** Support **future growth initiatives**, including: + New hub launches or expansions + New market entry + Volume ramp‐ups for new or existing clients* Evaluate operational readiness for growth and define requirements for people, process, and technology.* Contribute to annual operating plans and long‐term strategic roadmaps.**Process & Continuous Improvement*** Standardize operating procedures across regions and verticals.* Lead Lean / continuous improvement initiatives to drive efficiency and cost reduction.* Partner with Technology and Product teams on systems, tools, and automation initiatives.**People Leadership*** Develop and mentor senior operational leaders across the four verticals.* Foster a culture of ownership, accountability, and operational excellence.* Ensure safety, compliance, and labor standards are upheld across all operations.**Required Qualifications*** 8–12+ years of progressive operations leadership experience, preferably in **logistics, transportation, last‐mile delivery, or supply chain**.* Proven experience leading **multi‐site or multi‐vertical operations**.* Strong understanding of hub operations, contractor models, and last‐mile delivery networks.* Demonstrated success scaling operations in a high‐growth environment.* Strong analytical, financial, and KPI management skills.* Excellent leadership, communication, and stakeholder‐management abilities.**Success in This Role Looks Like*** Stable, predictable daily operations across all verticals* Measurable improvements in cost, service, and productivity* Strong alignment and collaboration between all verticals* Operational readiness to support aggressive growth targe*Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Netherland. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around the Netherland. Welcome to Dragonfly.*The old way is out. Dragonfly stands for a different way of doing e-commerce delivery in Netherland. At Dragonfly, we use a combination of the latest technology and the right people to ensure greater efficiency, better results and a superior customer experience. Welcome to Dragonfly. 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