Hardware Operations and Supply Chain Manager

AsHardware Operations and Supply Chain Manager, you are responsible for all operational activities within OneThird related to our hardware products.

You own the full chain from forecast → production → inventory → shipping → delivery → installation → returns, across all our hardware products.

You act as the central operational owner internally and the primary interface towards production partners and suppliers. You work closely with the leadership team on supplier and production partnerships. Strategic partner management and long‑term partnership structuring remain at leadership level, while you own the operational and tactical collaboration (e.g. Forecasting, planning, execution, and performance management).

This is a hands‑on role, especially in our current scale‑up phase: you combine building structure with executing day‑to‑day operations, unblocking issues, and ensuring things get done. You will directly manage one team member (QA) and play a key role in shaping and scaling the operations team as the company grows. This role is critical for our next phase.

Our ability to scale commercially depends directly on our ability to:

• Deliver reliably
• Manage production and suppliers effectively
• Execute shipping flawlessly across markets
• Maintain quality at scale

You will turn OneThird’s operations into ascalable, controlled system that enables growth.

1. End‑to‑End Operations Ownership

• Own the full operational flow across all products and markets
• Create visibility and control over orders, production, and deliveries
• Align sales forecasts with production capacity and inventory

2. Production, Supply Chain & Supplier Management

• Act as primary operational point of contact for production partners (e.g. Demcon) and suppliers
• Own demand forecasting, production planning, ordering of materials and components
• Manage day‑to‑day supplier relationships (components, parts, external services), ensuring strong operational and tactical alignment (forecasting, planning, execution)
• Ensure production schedules match commercial needs
• Optimize cost, lead times, and reliability

3. Inventory & Asset Management

• Own inventory across components, finished products, demo units, and returned devices
• Maintain accurate record‑keeping and traceability
• Set up scalable inventory systems and processes
• Balance availability vs. Working capital

4. Shipping & Logistics (Hands‑on Ownership)

• Own and execute the full shipping process (initially hands‑on)
• Coordinate shipments globally (EU and international)
• Prepare and manage:
  • Shipping documentation
  • Export/import documentation (e.g. HS codes, invoices, customs docs)
  • Communication with freight forwarders and carriers
  • Align with customers on delivery details and import contacts and requirements
  • Ensure compliance with export regulations and company T&Cs
  • Continuously improve shipping workflows, templates, and tracking

This responsibility is initially executed by this role, with the opportunity to build and delegate to a logistics function over time.

5. Order‑to‑Delivery Execution

• Own the process from signed deal → shipment → installation → handover
• Coordinate closely with Sales and Customer Success
• Ensure clear communication, timelines, and accountability
• Improve speed, reliability, and customer onboarding experience

6. Quality Assurance & Reverse Logistics Oversight

• Line‑manage the QA function, currently consisting of one QA specialist
• Ensure consistent testing, validation, and release processes
• Oversee (via QA) returns, repairs, and reverse logistics
• Translate issues from the field into structural improvements

7. Process Design & Scaling

• Design and implement scalable operational processes
• Build workflows, templates, and tooling (e.g. HubSpot, tracking systems)
• Reduce manual work and increase predictability

8. Data, Analysis & Continuous Improvement

• Use data to improve supply chain and operational performance
• Track key metrics (lead times, failure rates, inventory levels, delivery performance)
• Identify bottlenecks and implement improvements

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