Project Manager Loyalty

Urgently looking for a Project Manager Loyalty!

About the Assignment

For an international omnichannel retail organization, we are looking for an Interim Project Manager to lead the implementation of a newly designed loyalty program across multiple European markets. The loyalty strategy, including tiers and benefits, has already been defined. The focus of this assignment is on execution and delivery: aligning multiple workstreams, coordinating teams, and ensuring a successful go‑live by June/July. This is a hands‑on project management role for someone who thrives in dynamic environments and knows how to drive progress across marketing, tech, digital and in‑store operations.

Responsibilities

• Development & implementation of a new loyalty platform
• Loyalty program requirements & rollout
• Website and app changes to support the new member experience
• Marketing activation & CRM journeys
• Visual merchandising alignment
• In‑store engagement & staff training
• Optimization of email communications within the loyalty journey

You Will

• Kick off and coordinate collaboration between all involved teams
• Own planning, timelines, milestones, risks and dependencies
• Monitor progress and ensure deadlines are met
• Align stakeholders across Tech, Marketing, CRM, Retail and BI
• Drive implementation across digital and physical touchpoints
• Support go‑live activities across all countries

What We’re Looking For

• 7+ years of experience in Project Management
• Experience in loyalty programs within retail or e‑commerce
• Experience working in cross‑functional, omnichannel environments
• Structured, proactive and delivery‑focused mindset
• Able to manage complexity and drive execution
• Fluent in English; Dutch is a strong preference

Desired Attributes

• Is pragmatic and execution‑driven
• Actively follows up and keeps teams accountable
• Is comfortable working with senior stakeholders
• Brings structure without a corporate mindset

Practical Details

• Duration: 4 months (extension possible)
• Availability: 32‑40 hours per week
• On‑site presence: preferably 3 days per week

Important Dates

• Closing date: 20 February 2027
• Publication date: 23 February 2026

If you are interested or would like to learn more, feel free to reach out via direct message.

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