Channel Execution Program Manager

Zoom is seeking an EMEA Channel Execution Manager who will be the program SPOC for Zoom's EMEA channel GTM. This is a varied role that will suit a highly versatile individual that has extensive experience in EMEA Channels, a deep understanding of partner programs and partner engagement / field execution. The Channel Execution Manager will be the bi-directional linkage from EMEA Channel field team to Global Channel Centre Of Excellence team.

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

• Ensure incentive programs are field appropriate and operationalised.
• Collaborate on the design and implementation of customer/partner migration programs.
• Assist with identified pain points that prevent channel take up of Zoom propositions.
• Zoom Up 3.0 specialist, roll out of program, feedback, expert overlay to CAM/DCAM team for partner engagements.
• Zoom Up Services implementation. Roll out of program, recruitment of partners, channel capabilities services mapping.
• Develop with stakeholders Operational Onboarding for all partner types.
• Own global provided and local promotions, incentives and rebates. Design, approval, implementation, and close-loop feedback and tuning.

• 5+ years of SaaS software industry experience with strong partner expertise and demonstrable strategic channel skills
• In-depth knowledge of EMEA channel dynamics to accelerate adoption and enablement of Zoom's channel GTM strategy
• Seasoned professional capable of resolving diverse issues creatively and analysing data to devise effective solutions
• Excellent judgment in selecting methods for problem-solving with minimal day-to-day supervision
• Strong analytical skills to identify trends, understand metrics, and present insights to management
• Outstanding verbal and written communication skills, including ability to present to executives and key decision-makers
• Proven ability to network with internal and external stakeholders and deliver customized presentations via web conference
• Positive attitude with exceptional interpersonal skills and flexibility to travel when needed

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.