Program Manager - Service Transformation

About Nearfield Instruments

Nearfield Instruments (NFI) is a fast-growing scale-up high-tech company. We design, develop, integrate, market and service advanced metrology machines. Our machines enable our customers – the world’s leading chipmakers – to increase the production yields, and thus, functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Founded in 2016, we bring together the most creative minds (approx. 410 employees) in science and technology and develop a one‑of‑a‑kind, revolutionary high‑throughput Scanning Probe Microscopy system.

Where you will be working?

As a Program Manager – Service Transformation, you will work within the Service organization and closely collaborate with Engineering, Manufacturing, Product, and Operations.

You will coordinate cross‑functional initiatives that improve service processes, tools, and ways of working.

What will you be doing?

Basically, anything you touch, you (can and will) add value to;

• drive and coordinate service transformation initiatives across the organization;
• define and manage a structured service transformation roadmap aligned with company strategy;
• lead cross‑functional programs involving Service, Engineering, Manufacturing, and Product teams;
• translate strategic objectives into clear programs, actions, and milestones;
• improve service processes, operating models, and tooling;
• support change management and adoption of new ways of working;
• monitor progress, risks, and impact of transformation initiatives.

Why is the position interesting for you?

• High‑impact role shaping the future of Service at Nearfield;
• Strong cross‑functional exposure across the full value chain;
• Combination of strategy, execution, and change management;
• Opportunity to build structure in a fast‑growing scale‑up environment.

What are we looking for?

• Experience in program or project management within a technical or service environment;
• Ability to work cross‑functionally and manage multiple stakeholders;
• Strong structuring, coordination, and communication skills;
• Pragmatic mindset with focus on execution and results;
• Comfortable operating in a dynamic, fast‑changing environment;
• Excellent communication skills in English (written and spoken);
• Willing to work on‑site in Rotterdam.

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