Customer Success Manager

As the #1 Customer Payment Operations solution built natively on Salesforce, we help organizations deliver seamless, personalized payment experiences. Trusted by hundreds of organizations worldwide and rated 4.97 stars on the Salesforce AppExchange, we’re shaping the future of payments.

That’s why we proudly say: FinDock. For Customer Payment Happiness.

And as we scale, every new hire helps us build more than software: they help us build trust, momentum, and Customer Payment Happiness.

As a Customer Success Manager, you help our most strategic customers thrive with FinDock. You build strong relationships, earn trust, drive adoption, and ensure measurable results. You lead the full customer lifecycle, from onboarding to expansion and renewal, and help shape how Customer Success scales with processes and tools that set customers and partners up for long‑term success.

• Guide high-profile customers through onboarding, implementation, adoption, expansion, and renewal

• Provide proactive guidance based on customer priorities and use cases

• Build strong relationships with key stakeholders and partners

• Spot risks early, create improvement plans, and manage escalations and red accounts

• Lead Business Reviews and share insights that shape product and processes

• Turn customer success into stories, references, and best practices

Experience:
5+ years of Customer Success in SaaS. You know what it takes to make enterprise customers successful. Salesforce or payments experience? Big plus.

Skills:
You’re a great communicator: friendly in tone, tenacious in attitude. You feel at ease with both business and technical audiences. Project management, partner coordination, andcross-functional alignment are your comfort zone.

Mindset:
You take ownership, be pro-active, stay ahead of risks, and thrive on helping others succeed. You’re curious, calm under pressure, and always looking for ways to improve. You care deeply about trust and know success is something you build, not just manage.

Make an impact:
Help our customers succeed and grow by building trust, driving outcomes, and turning challenges into long‑term wins. Your work shapes how Customer Success delivers real value — one relationship at a time.

Grow with us:
Join a team where learning never stops and growth is built‑in. You'll help shape how Customer Success operates, now and in the future.

Enjoy our perks:
Stock Appreciation Rights • Hybrid working (3 days in Woerden if based in NL) • 25 vacation days • Paid volunteer time • Pension contribution • €5K personal development budget

Thrive in our culture:
Join a team where learning never stops, progress beats perfection, and support is a given. We challenge with care, celebrate small wins, and work with trust and purpose, together.

We’re proud to be a Great Place to Work®, top-rated for the 4th year in a row.
Because at FinDock, happiness isn’t just for our customers, it’s for our team too.

📞 Ready to build long-term success with our most strategic customers?
Contact Boryana Delcheva.We’re excited to meet you!