Contingent Workforce Partner

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

The Contingent Workforce Partner works across Booking.com to help drive strategy, compliance, and education for the Booking.com Gigs Program and contingent worker processes; including business reporting, workforce intelligence, policy & risk management . They are the subject matter expert (SME) on Contingent Workforce in regards to global legislation, especially in the Dutch market, worker classification, acquiring, onboarding & offboarding. The Contingent Workforce Partner will partner with our business leaders and outsourced MSP to come up with creative solutions to bring the best talent into our organisation while still managing risk & compliance. They will work closely with the wider contingent workforce team and business stakeholders to resolve complex escalations on Gigs team members performances, process & compliance issues and policy exceptions transforming their feedback into process improvements. They need to be able to influence the business to proactively drive operational excellence in a complex, dynamic environment. This also includes being able to take tough decisions and manage the communication of this with the impacted stakeholders. They will partner with organisational design and HR advisory to ensure alignment on roles and levelling of the contingent workforce in comparison to our permanent workforce. Next to this the Contingent Workforce Partner will be responsible for educating leaders in our business on the policies and processes in close cooperation with our (external) Managed Service Provider. They will also work to identify any gaps in our offering and explore solutions to best serve our business. The role is the second level point of contact to resolve issues and challenges in partnership with the Managed Service Provider and partners with the Managed Service Provider to manage new strategic and large scale projects and initiatives where decisions are made on the way forward to ensure results.

Key Job Responsibilities and Duties

• Partner with hiring managers at various levels across the business to advise, support and educate on the Contingent Workforce policy and processes
• Ability to work autonomously to provide guidance to the business
• Manage all queries & escalations related to the contingent labour program on topics like policy, processes, rates, performance, supply chain and legislation
• Escalation point of contact for the Managed Service Provider
• Work with our MSP and collaborate with cross-functional partners such as Legal, Procurement, HRBPs, and People Operations teams globally to resolve any issues and work on new innovations to processes and technology
• Ownership of complex projects that have a high impact on the business
• Responsible for owning and advising on contingent worker legislation, with expert knowledge of Netherlands legislations. E.g. DBA, WAADI and awareness of legislation across other locations. Creating strategies and processes to ensure any legislative risks in the business are mitigated.
• Expertise on the Vendor Management System (VMS) - provide guidance and industry expertise to support VMS owner
• Continually develop own knowledge and skills, keep abreast of market developments and benchmark activities externally to ensure best practice
• Negotiate with external vendors to engage them in the contingent workforce program and drive cost savings (approx 4-5m annually) - Typically non-standard negotiations requiring risk assessment of clause deviation.
• Ability to work autonomously with business stakeholders (hiring managers and above) on complex issues regarding high priority projects, staffing challenges, compliance breaches (from both the business and partner perspectives) through to resolution with minimum impact on costs and business continuity within the organization, whilst also ensuring alignment with policy and ensuring improved talent quality.
• Accountable for making operational & tactical decisions relating to all elements of the Booking.com Gigs Program (eg. Supplier use and interaction, projects, BAU tasks) in line with the overarching department strategy. Using independent judgment of when to elevate decisions to the Head of Contingent Workforce as needed.
• Own and partner with cross‑functional business areas such as Legal, Procurement, HRA, and People Operations teams globally to drive initiatives focussed on global & direct sourcing projects and resolve issues like urgent terminations, contingent workers to permanent employee conversions, correct classification of workers, tenure discussions and legislative breaches.
• Manage MSP to deliver on contract terms, approve and monitor remediation plans
• Influence at all levels of the organization and be willing to have difficult conversations
• Accountability of our external vendor strategy - which partners we work with, how we work with them and management of performance.

Qualifications & Skills

• 5+ years of professional experience in HR/Talent Acquisition
• 5+ years of experience in contingent workforce - ideally within a global or multi‑national organisation
• In depth knowledge of contingent worker legislation relating to the UK and/or Netherlands, with an awareness of equivalent legislation globally
• Experience working with vendor management systems
• Vendor compliance and management experience, holding them to SLAs
• Vendor management and/or recruiting experience
• Complex stakeholder management skills
• Analytical and problem solving skills
• Communication skills
• Decision making skills
• High level of attention to detail and accuracy
• Experience working in a team environment to achieve goals
• Experience in driving projects to completion
• Ability to work independently, confidently taking decisions in line with department level strategy and frameworks
• Experience interacting and influence all levels of a professional organization without direct authority
• Experience working independently and require little instruction on day-to-day work
• Self‑starter and requires minimal direction
• Experience working in a team environment to achieve goals

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre‑Employment Screening

If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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