Customer Support Specialist - Dutch Speaker

Ready to scale your career in a high-growth scale up where your results drive real world change?

We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

As a Customer Support Specialist at Sensorfact, you will play a vital role in ensuring a smooth support experience for our customers. You’ll help them with solving their commercial or technical questions, all while delivering exceptional service. You'll work closely with internal teams to deliver great customer experience. Your responsibilities will include:

• Deliver great hands-on customer support: you ensure customer satisfaction and responsive, effective and efficient support;
• Handle escalated customer cases, making sure cases don’t go beyond the agreed resolution times, and for example making sure the phone is being picked up;
• Act as the gatekeeper for incoming questions, and help escalations to the right stakeholders (including Customer Success Management, Consultancy, Development, etc);
• Address recurring questions to make a better strategy for Customer Support. You not only identify possible solutions, but you also make sure it is implemented correctly;
• Share your ideas and initiatives to improve the standard operating procedures.

• Relevant customer centric experience (customer support /success, sales, hospitality) or a strong willingness to learn;
• Fluent in Dutch and English (written and spoken);
• Strong communication skills to build customer relationships;
• A growth mindset: you love continuous improvement and you like working in a scale-up environment;
• We are looking for someone who gets results and doesn't just punch the clock.

• Grow your career as we scale
• Pension Contribution of 4% with an employer sponsored retirement plan
• Public transport allowance via NS business card
• Home Office Budget up to €500 via Workwize
• Employee Referral Incentives up to €3,000 for a successful referral
• 27 Vacation Days to rest and recharge
• Remote Work Flexibility up to 2 months/year (with manager approval)
• Structured Onboarding & Mentorship support
• Social Events like Sensorfact Week & team dinners
• Office Perks like unlimited coffee, snacks, and free Friday lunch

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