Payment Business Development and Operations Manager
Regular Amsterdam Finance Other Job ID:6331
Update 2025-10-26
Job Description
About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
About TripLinkTripLink (www.triplinkintl.com), established in 2019 as the fintech arm of Trip.com Group, has offices in Hong Kong, Shanghai, Singapore, London, Amsterdam, Tokyo, Seoul, Bangkok, Jakarta, and Kuala Lumpur. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme.
Role OverviewAs a Payments Business Development and Operations Manager supporting European markets at Trip.com, you will be part of Fintech Business Unit (MBU) and play a critical role in supporting business development, optimising and managing payment processes, enhancing payment user experience, and driving conversion rates, thus ensuring compliance with regional regulations. You will collaborate closely with cross‑functional teams to develop and implement payment strategies aligning with our European business objectives. The scope of the role includes customer payments (B2C).
As Trip.com and Triplink expand their regional offering, this position will also support new businesses and Fintech Products.
In this Role, you’ll get to- Act as a business partner for Travix Business and Trip Business Units, and offer guidance, support, and expertise in Payment matters such as: Customer payments, VCN, payment risk, Payment regulations and compliance, optimisation of approval rates and costs, payment conversion rate, among others.
- Support the Trip.com group and Payment Director Europe in designing and executing a payment strategy catered to the EU and relevant markets
- Market Analysis: Conduct in‑depth market research to identify trends and opportunities in payment solutions and implement best practices.
- Lead exploration of key payment innovations in the region.
- Data Analysis, Monitoring & Reporting: Analyse payment trends, performance metrics (including approval rates and costs), and customer feedback to identify areas for improvement. Generate and present reports to management, highlighting key insights and recommendations.
- Payment Conversion: Work closely with Product, Regional and Global team to develop and implement strategies to increase payment conversion. Work with product development teams to ensure seamless integration of payment systems and features, emphasising user‑friendly design and functionality.
- Payment Marketing Promotions and Campaigns. Actively look for opportunities to collaborate with local and regional payment methods and card schemes, partner with marketing teams to promote new payment methods, and co‑create campaigns or incentives to drive higher traffic and conversion.
- Regulatory Compliance: Ensure all payment processes comply with European regulations and industry standards, including data protection and anti‑fraud measures.
- Collaborate with compliance teams to conduct regular audits and risk assessments.
- Lead Key Initiatives: Lead project planning, providing necessary resources, and ensuring timely execution of payment-related projects.
- Act as Subject Matter Expert in payments: Stay up to date with the latest Payment, Fraud & Chargeback trends in travel.
- Mentor and train junior payment staff and specialists.
- Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
- 8+ years of experience in payments, fintech, or financial services, with a strong emphasis on the European market.
- Proven experience working with European payment systems and regulations.
- Strong knowledge of online B2C payments
- Strong in analytical thinking, complex project management and budget management.
- Passion for business, technology innovation, with high energy and intelligence
- Strong presentation, interpersonal, communication and negotiation abilities
- An independent individual, yet a reliable team player
- Strong analytical skills with a data‑driven mindset focused on user experience and conversion.
- Fluency in English; proficiency in additional European languages is a plus.
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company‑sponsored greetings and activities at holidays, birthdays, and colorful team events.
€70000 - €90000 monthly