CX Research Consultant

Rotterdam, Netherlands | Posted on 15/07/2025

Are you a driven quantitative researcher eager to help organizations optimize their Customer Experience (CX)? Do you want to specialize and grow in the field of customer experience at a leading research company? If so, we would love to receive your application!

As a Research Consultant in Customer Experience, you will focus on delivering impactful research projects from start to finish. Your key responsibilities include:

• Recognizing and translating client needs into compelling research proposals.
• Managing CX projects, overseeing them from initial design to final delivery.
• Translating research findings into actionable insights that influence strategy, processes, services, and communications.
• Conducting presentations, workshops, and interactive sessions for clients to share findings and recommendations.
• Sharing your expertise through writing blogs, mentoring colleagues, and training junior team members.

We are looking for a candidate who meets the following criteria:

• At least 5 years of relevant experience as a quantitative researcher, with a strong passion for Customer Experience.
• Proficiency in handling research data using SPSS and Excel.
• A commercial mindset with a proven ability to achieve set goals.
• Strong customer-oriented drive with excellent communication skills.
• Proactive, ambitious, and open to feedback, with a willingness to provide it to others.
• A good fit for an open, flat, and self-organizing work environment

This position offers the opportunity to work on a variety of exciting research projects while collaborating closely with clients and team members. You will play a crucial role in shaping customer experiences and contributing to the overall strategy of the company.

This position sponsors work visas for the Netherlands and accepts English speakers. If you have a similar background, please apply as you might suit some of our other vacancies from other clients, or send us your CV as an open application.