Service Innovation Engineer

In this role, you'll be instrumental in driving service excellence. Your responsibilities as a Service Innovation Engineer will involve deep dives into CAPA investigations and performing service engineering for corrections. You'll analyze service processes and execution compliance, interacting with our markets to understand work orders and machine data. Additionally, you'll create and update crucial Service Innovation Engineer deliverables within our Quality Management System to continually elevate our service standards. The other part of your role involves analyzing TechMax core block order bookings, running reports, validating data, and following up on any discrepancies with the markets.

• Support CAPA investigations and perform service engineering for corrections and corrective actions.
• Analyze relevant service processes and execution compliance, interacting with markets for work order and machine data insights.
• Create and update Service Innovation Engineer deliverables in the Quality Management System (QMS).
• Act as the TM core block order booking analyst, running reports, validating data, and resolving defects with markets.
• Integrate multi-disciplinary approaches to develop robust solutions for technical challenges.

• Bachelor\'s degree in Engineering (Electronics, Mechatronics, Software, Data, Information Systems, or Computer Science).
• Strong analytical skills and a well-organized approach to work.
• Proactive, self-motivated, and a collaborative team player.
• Excellent communication skills in English; Dutch language skills are a plus.
• Ability to work a minimum of 3 days per week in the office.

• A challenging role as a Service Innovation Engineer with a hybrid working model.
• Competitive salary and benefits package.
• Opportunities for professional development and learning.
• Be part of a collaborative and innovative team environment.
• Contribute to improving healthcare technology services.
• Work on impactful projects that enhance product quality and customer satisfaction.

Primary Employment Benefits:

• Competitive Salary– Aligned with market standards.
• 13th Month Bonus– Pro-rated and paid periodically.
• Holiday Allowance– 8.33% of your annual salary, ensuring you can fully enjoy your time off.

Additional Perks & Benefits:

• Pension Plus Scheme– Secure your future with our comprehensive retirement plan.
• Home Office Setup– Receive a€750 net allowance to create a comfortable and productive workspace.
• Time to Recharge– Enjoy 25 vacation days per year (based on a 40-hour workweek).
• Travel Allowance– Support for commuting expenses.
• Internet Allowance– Contribute to seamless remote work.
• Relocation Assistance– Moving to the Netherlands? We’ve got you covered.

Join us and enjoy a rewarding career with outstanding benefits that support your work-life balance!

You'll be joining Philips, a global leader in health technology committed to improving people's lives. Our IGTS division focuses on providing innovative solutions for image-guided therapy. You’ll be working in a hybrid model, with a minimum of 3 days per week at our office in the Amsterdam area, allowing for collaboration and team synergy. At Philips, we value continuous learning and development, offering numerous opportunities for growth within a supportive and innovative environment. Join us and be part of a team that's shaping the future of healthcare.

Ready to take on this exciting challenge as a Service Innovation Engineer? Apply now and let's innovate together!