Business Analyst | Investments NL

Overview

Are you passionate about investments and want to help contribute to our growth ambition? This is the chance for you! We are looking for a Business Analyst (what we call internally a Customer Journey Expert) for our shared platform who wants to take on the challenge to make our platform ready for the next steps.

Our shared platform reaches from our back end system Europort which is responsible for the investments transaction and account management until the mobile banking app and web application in which a client can manage his personal investments.

The team | Tribe Investments

At Investments, we make investing accessible and help our customers grow their money. We support them to become the best investors they can be with a compelling value proposition and an excellent digital experience. For moments that matter, we offer touchpoints with trusted advisors. Our platform is currently servicing both Dutch and Belgium clients.

We are rapidly expanding the use of our platform in other ING Countries, next to the Netherlands and Belgium. Our ambition is to become the investment platform for ING global. Therefore we need to continuously improve our processes to ensure they are suitable for each ING entity. We aim to provide seamless and efficient Investments solutions that meet the diverse needs.

Investments serves ING’s retail, private banking and business banking customers. We operate in a complex and highly regulated value chain with strong competition, rapid technological developments, and high commercial ambitions. This makes it a very interesting environment to work in.

Your role and responsibilities

You work together in an international team with other Customer Journey Experts, front end and back end developers both onside and offshore. Together with your team you are end to end responsible for maintaining, improving and rebuilding the journeys in the scope of your squad. Examples of activities you do in your squad:

• designing, developing and testing new and enhanced capabilities to support further development of our platform. Examples of capabilities of the platform are Ordering, Portfolio analysis and Portfolio reporting;
• think global, the capabilities should be re-usable and scalable for other ING countries;
• bringing the platform to a higher (technical) standard and expand the number of functionalities we offer;
• add new investments product to the platform, like a Pension Investment product we are currently developing;
• together with your Product Lead defining the roadmap, translate that into deliverables, and support the team in reaching the goals defined;
• proactively engaging stakeholders to ensure further expansion of the use of our capabilities throughout the bank;
• helping to reduce time to market, enrich customer journeys, and drive cost savings by optimizing our platform;
• maintaining the IT landscape needed to support all this.
• You actively manage incidents and questions and feel responsibility for the E2E Investmentschain, operational riskmanagement and organization. Together we can make more impact

Your profile

• have a passion for investments: you know our products and you are willing to put time and energy in increasing your craftmanship in the field of investments;
• have a strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing and putting releases to production is one of the key elements of your job;
• have excellent Dutch and English skills both verbally and written
• like to work in a complex environment where a strong growth ambition, complex rules and regulations and IT challenges come together;
• have a digital first mindset and have an idea on how we can develop our products in such a way that processes are simple and STP (Straight-Through Processing);
• You have worked in a complex architectural application landscape. You understand what changes are needed and have the skills to analyze it and create a new solution;
• can handle pressure in case of incident management;
• have a “take it on and make it happen” mentality;
• like to do stakeholder management: we currently service both Belgium and Dutch clients and in the process of expanding to other countries.

Don\'t worry if you do not meet all the criteria. If you feel that you might be a good fit for this position, we would love to hear from you. Always provide a cover letter telling us your story.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• Competitive compensation and benefits package
• 36 or 40-hour workweek
• 25–28 vacation days depending on contract hours
• Attractive pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

How to apply

Upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

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