Site Development Manager

Site Development ManagerThe Site Development Manager at DHL Supply Chain is responsible for the standardization, optimization and digitalization of our business, in close cooperation with our sites and business unit teams. Together with the team, you ensure that both existing and new business runs successfully and continues to improve.For our Business Unit South West, active in the south of the Netherlands and Belgium, we are looking for an enthusiastic and experienced:What we offer

• A full-time position (32 to 40 hours per week, negotiable)
• A salary in line with RCS I
• Excellent secondary employment benefits
• An inclusive working environment where you can fully be yourself
• Great Place to Work: working for the largest and world's number 1 logistics service provider

What you will doYou drive the Operations Excellence agenda and act as a sparring partner for site management and BU leadership, serving as the connecting link between BU management and Operations Excellence initiatives.

Responsibilities:

• Coordinating Site Development Plans per site, including agreed improvement plans between site teams and supporting functions (IT, Finance, Account Development, Operations Excellence, etc.);
• Rolling out and managing strategic Operations Excellence programs such as Operations Basics, First Choice, OMS (Operating Management System) and innovation through the Site Development Plans;
• Supporting sites in improving their KPIs, consolidated in various dashboards;
• Together with the Continuous Improvement team and Logistic Engineers, developing and implementing roadmaps around continuous improvement, automation, and innovation;
• Active support in renewals and new customer bids;
• Sharing and implementing best practices within and outside your region;
• Supporting and acting as an OMS ambassador during OMS implementations;
• Supporting sites in LPMC trajectories (Low Performing Margin Contracts) and following up on improvement actions;
• Monitoring and challenging productivity targets;
• Supporting Account Development Managers (ADM) in renewals, setting up customer development roadmaps, customer improvements, and smaller bids;
• Performing structured Gemba walks to evaluate operational performance, standardization, and the maturity level of programs

Positioning & scope

• Reports to the Head of Site Development (Line Manager);
• Member of the Benelux Operations Excellence Management Team;
• Dotted-line member of the Business Unit Management Team;
• Hierarchical responsibility for 4 direct reports (2 subject-matter experts and 2 Logistic Engineers);
• Part of a team of 5 Site Development Managers;
• Responsible for 6 sites:
• o Belgium: Bornem, Mechelen, Boortmeerbeek, Brussels (Beersel)
• o Netherlands: Oud-Gastel, Bergen op Zoom
• The scope also includes several Life Science & Healthcare sites (notably Brussels and Boortmeerbeek), which form a highly regulated and specialized part of the portfolio, with a strong focus on quality and compliance.

This is youA senior Operations Excellence and Continuous Improvement leader with strong operational credibility, who drives strategic improvement initiatives and makes an impact at executive level.

• A strong, self-confident personality who can challenge and hold their ground in discussions with experienced General Managers;
• Must-have: strong operational background (e.g. Operations Manager) to ensure credibility on the shop floor;
• Experience within a Life Science & Healthcare environment is considered a strong asset, given the specific quality and compliance requirements within part of the site portfolio;
• Extensive experience in leadership roles within Logistics Operations, Site Management, or Continuous Improvement;
• Experience with engineering and analytical tools (such as cost modelling, value stream mapping, work study methodologies);
• In-depth knowledge of Lean methodology and continuous improvement;
• Strong skills in stakeholder management, influencing, negotiation, and project management;
• Languages: fluent in Dutch and English, both spoken and written;
• Willingness to travel within Belgium and the Netherlands; residence in Belgium is a plus but not a requirement

Team & DHL Supply ChainAt DHL Supply Chain, we stand for smart logistics solutions for our customers and strong teams.Within our organization, you are given the space to be yourself and to grow. We encourage initiative and are open to your ideas.In this role, you are part of the Business Unit South West and work closely with site management, business unit leadership and staff functions. You report to the Head of Site Development and play a key role in delivering Operations Excellence, process optimization and continuous improvement across multiple sites, with impact on customers, teams and the wider organization.Application & contactAcquisition in response to this vacancy is not appreciated.Disclaimer: Inclusion and DiversityAt DHL, it's all about equal opportunities. We assess you based on who you are and what you can do - regardless of background, origin or preference.