- Technical Support (2nd line): manage the service escalation process; provide remote technical support to Field Service and customers; analyze technical parameters, log files, and troubleshooting information to diagnose complex issues; prepare technical assessments, develop solution plans, and coordinate these with the service organization; involve other departments or disciplines when needed.
- Information Management & Knowledge Sharing: advise and support service teams and internal departments with technical questions; identify structural issues and implement sustainable solutions for recurring problems; provide technical training and presentations within area of expertise; contribute to product development projects and ensure seamless, successful product launches within global service and support.
- Data Analysis: perform technical analyses to resolve failures and identify bottlenecks; identify patterns and trends in support cases and performance metrics to drive data-based decision making and solutions.
- Continuous Improvement: continuously identify opportunities to improve processes and service performance
- Bachelor's or Master's degree in Mechanical engineering,
- Mechatronics or Electrical Engineering
- Advanced knowledge of nanotechnology
- Experience with troubleshooting and technical analysis of complex systems
- Strong communication skills and fluency in English
- Proven ability to lead laterally through trust and clear communication
- Knowledge of internal processes, procedures and safety guidelines
- A proactive and solution oriented attitude
- Work at the forefront of nanofabrication technology, contributing to innovations in research and industry.
- A collaborative and supportive team environment.
- Diverse personnel development measures and development prospects in a growing global organization
Matthias Alzer, Manager TSG
Are you looking for exactly that? Then apply now on our site! Please note that we can only accept online applications with PDF attachments.
Message to Recruitment Agencies This vacancy is exclusively intended for candidates who are personally seeking employment at Raith. It is not open to recruitment agencies or individuals represented by such agencies. We kindly request that agencies refrain from approaching us regarding this vacancy. Any unsolicited submissions will not be considered and will be treated as non-compliant with our recruitment policy. Thank you for your understanding and cooperation.
Raith B.V.RAITH is wereldwijd marktleider in zeer geavanceerde micro- en nanofabricage apparatuur en -oplossingen. Wij zijn op zoek naar talenten en professionals die persoonlijke verantwoordelijkheid en resultaatgerichtheid hoog in het vaandel hebben staan. Ons team in Best bestaat nu uit ca. 100 medewerkers die zorgen voor het complete ontwerp en de assemblage van deze systemen.
32 - 39.99 uur per week