System Administrator - IT Service Management (ID:3476)

Overview

As a System Administrator - IT Service Management, you will:

• Oversee and manage the end-to-end IT service lifecycle, ensuring services meet business requirements.
• Manage incidents, changes, requests, problems, and knowledge to ensure smooth service delivery.
• Act as a technical escalation point and coordinate issue resolution with technical teams and vendors.
• Collaborate with process owners, service owners, and business analysts to optimize workflows.
• Define, maintain, and monitor services and performance metrics to align with strategic goals.
• Communicate effectively with stakeholders and teams to drive service improvements.

What You Bring to the Table

• 6–8 years of IT experience in IT service management and desktop/infrastructure services.
• Hands-on knowledge of ITSM processes such as Incident, Change, Request, and Problem Management.
• Proven leadership, strategic thinking, and problem-solving skills to manage service delivery.
• Experience in service catalog management, process improvement, and lifecycle optimization.
• Strong communication, stakeholder management, and interpersonal skills.
• Ability to coordinate technical issues and support continuous service improvement.

You Should Possess the Ability to

• Lead IT service delivery across multiple processes and services.
• Manage incidents, changes, requests, and problems efficiently.
• Collaborate with service owners, process owners, and technical teams for consistent service quality.
• Analyze workflows, define service requirements, and implement improvements.
• Resolve complex technical challenges and coordinate escalations effectively.

What We Bring to the Table

• A structured IT service management environment focused on efficiency and continuous improvement.
• Opportunity to work across multiple service management responsibilities.
• Exposure to enterprise IT systems and ITSM tools.
• Collaborative culture valuing leadership, strategic thinking, and problem-solving.
• Chance to contribute to service optimization and improve end-user satisfaction.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter: Hari Sankar R

Phone: +31 20 369 0609 ; Extn : 132

Email: harisankar.r@stafide.nl

LinkedIn: https://www.linkedin.com/in/harisankar753/

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