Director of Product Partner Payments

About Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $119.69 billion (2023). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.

• Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
• Own it. We deliver on our promises, make informed decisions and prioritise to get the important things done today.
• Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
• Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
• Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

Director of Product

With business operations in nearly every country and city on the planet, we’ve already built a truly global e-commerce company. But we’re not done yet. Can we provide additional flexibility for customers, mitigate more risks for partners, and build smarter integrations with payment networks to make it even easier for travellers and partners to pay and get paid across borders and in the currency of their choice? With strong leadership, financial smarts and the payment expertise you bring to the table, yes we can!

• Fintech is handling payments processes for 40+ global currencies.
• Top 5 Global payment merchants, one of the largest ecommerce merchants in any catalogue.
• Global organisation with Fintech offices in London, Amsterdam and collaborating with our centre of excellence in Bangalore at Booking Holdings.
• In the western world, we are building the largest embedded finance organisation in any category.

In this role you will build the best in class payment experience for our partners - who range from an individual renting out a room to the largest hotel chains in the world. You will be a critical player to ensure the next phase of growth and transformation. This person will be a key member of the Booking.com Fintech Products Leadership team, accelerating the ‘connected trip’ for Booking.com and ensuring partners will have a choice on how and when they would like to get paid. Of course this has incredible complexity given the nature of the travel business and our business model.

The Fintech business unit at Booking.com (+900 FTE) is a growing start-up and payment company within Booking.com that became a strategic priority and enabler of the company's mission towards the connected trip. We are one of the top 5 global payment merchants operating with high volume and scale.

Creating payment experiences is a big responsibility and a big challenge, but we have a real opportunity to have a true impact on our merchants, solve real problems and enable them to scale their business with Booking.com. This can vary from paying them on time (or ahead of time) to offering them different payout methods, cross currency travel, local payment methods as well as lowering their operational load, making their onboarding to payments easy and much more. We take our responsibility towards our partners very seriously and we are looking for someone to help drive the next phase of growth and innovation. Part of the challenge is also to support the regulatory compliance initiatives that are quite sophisticated, given the scale of our business.

For this, we are looking for an experienced Global Partner Payments Product Director! As the leader of this critical position, you will be a strong people manager with expertise in Product management and ideally Fintech experience working in B2B environments with businesses of all sizes is a plus.

This Partner Payments Product Director will be responsible for setting the vision, strategy, roadmap and execution to build the best in class Partner (Merchant) payment experiences, achieve our main objectives and critical metrics and support our internal clients.

Responsibilities:

This role is located in Amsterdam and leads a team of product managers through 2 layers of management. The role reports to the Senior Director of Product for Fintech.

• You will be responsible for the full experience of one side of the marketplace.
• Have end to end responsibility for the Partner Payments product area, leading the different tracks and product teams to achieve the objectives and critical metrics crafting the outstanding Partner experience.
• Collaborate closely with technology management and leadership to ensure alignment in strategy, collaboration in teamwork and overall effective use of development resources, including impact and return on investment.
• Lead directly and indirectly the product, UX, Copy, Research, PMM teams and individuals in the area to have an alignment on goals, objectives, ways of working, teamwork to build an optimised organisation that is delivering high quality experiences and solutions to our partners.
• Lead the yearly/semester/quarterly planning and design of initiatives which drive our ABU growth, support the connected trip and strengthen our foundations.
• Lead the collaboration with other tracks in and outside the Fintech department to align on Strategy, Compliance, working e2e flows and more.
• Drive and lead the strategic direction of the track, also for non-product activities, and challenge the direction of other teams.
• Be part of the extended leadership team of Booking.com and more importantly the FinTech Products team.
• Drive the success of the business and be responsible for the measurement and delivery of the critical metrics and report on team/track performance and business impact.
• Contribute to the strategic direction of the company and fintech BU.
• Build an organisation that systematically and consistently drives strategy and delivers great product experiences.
• Actively contribute to driving product management as a function across the company and Fintech BU.
• Contribute to the growth of Booking.com through interviewing, onboarding and other recruitment efforts.
• Empower people to do their best at Booking.com.

Ideal Experience & Skills:

• Significant years of Product leadership experience, preferably in a business to business environment, E-commerce sites or marketplace companies.
• Subject matter expertise in the Fintech industry, market, trends, solutions specifically on the Merchant payments/payout aspect of the industry.
• Experience with leading and coaching senior product managers, product managers and Group product managers, through the 2nd layer of management.
• Affinity and excitement around back end technology challenges related to the product craft.
• Working across the company with our accommodations business unit, finance and Trips business units to agree and negotiate solutions, go to market, and more.
• Experience and familiarity with building end-to-end experiences in sophisticated environments, marketplace platforms, and programs that have been successfully adopted by the ecosystem.
• Subject matter expertise in Product Management with a consistent track record of building successful innovative and scalable products - vision, strategy and roadmap.
• Ability to have discourse and debate with engineering leadership on key topics.
• KPIs/objectives setting, ideation and implementation process, team alignment with business goals.
• Experience working with multiple senior collaborators (finance, budgeting, team management, recruitment, external customers).
• Experience working with product and tech departments and cross functional senior team members.
• Leading through influence with collaborators including executives.
• Skillful use of testing and data to move quickly.
• Able to embody booking culture and mindsets.

OTHER PERSONAL CHARACTERISTICS

• Character traits: open-minded, eager to learn, transparent, positive, high emotional intelligence.
• Strong communicator, proactive, negotiator and collaborative.
• Strategic problem solver focused on execution; roll up sleeves and get things done.
• Thrives in a fast-paced, high-reaching environment.
• Data-driven, experimental, and adaptable.
• Customer-centric approach, culturally and organizationally sensitive.
• Fosters a data-driven culture.
• Builds strong internal and external relationships.
• Humble leader, confident, and self-aware.
• High energy and forward-thinking. Embraces change and prioritises customers.
• Committed to building a diverse, inclusive work environment.
• Looking to embrace bookings approaches: #OneTeam, #Learner, #Protagonist.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.