Customer Support Engineer

Customer Support Engineer

Apply locations: Utrecht
Time type: Full time
Posted on: Posted 6 Days Ago
Job requisition id: R-002466

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It's a difference you've likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that's just for starters. That's why we say, "When our customers prosper, we all win."

Job Description:

Crucial role in driving the overall success of Weather Systems Operations by providing exceptional support to our customers. You will coordinate with external and internal stakeholders, and work with the Customer Support team to achieve the desired business outcomes with a focus on enhancing customer satisfaction and supporting revenue growth.

What you will be responsible for:

1. Customer support services
2. Project transition to support
3. Remote assistance and system installation
4. Documentation and training
5. Technical expertise and training
6. Customer relation management

What you will bring to the role:

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Or MBO Niveau 4 Expert IT Systems and Devices or a related field (MBO IT Niveau 4 study).
2. Proficiency in troubleshooting hardware and software issues
3. Experience with the installation and modification of complex systems
4. Understanding of weather systems and related technologies is preferred.
5. Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert, ITIL).
6. Preferably a driver's license.
7. Excellent verbal and written communication skills in English; proficiency in Dutch is a plus.
8. Strong problem-solving abilities and attention to detail.
9. Ability to work independently and collaboratively within a team.
10. Exceptional customer service and interpersonal skills

What you can expect from DTN:

1. 30 Annual Vacation Days
2. Commuting allowance
3. Pension contribution
4. Hybrid work model + Work from Abroad Policy (30 workdays per year)
5. Free access to the gym in our building; once a month office cake moment!
6. Unlimited access to 13k+ courses via learning platform to support employee career advancement
7. Employee Assistance Program (EAP)

Applications for this position will be accepted until August 31, 2024. Interested candidates are encouraged to submit their applications before the specified deadline.

The targeted hiring base pay range for this position is between €30,000 and €40,000 annually. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented.

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

DTN is an Equal Opportunity Employer: Minorities/Women/Veterans/DisabledAbout Us

We believe that operational intelligence drives better business decisions. Our team of highly skilled experts work together to deliver innovative, industry-changing insights that impact our world. Together, we foster an environment that encourages teamwork and mutual respect and brings our unique perspective to help our customers and each other. Together, we surpass expectations.

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