IT Support Engineer

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we're looking for

We are seeking a full-time IT Support Engineer to support our internal enterprise IT platforms and services. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers, and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

You are expected to be a rockstar in providing IT support to our internal stakeholders. Technically solid with great multitasking and organizational skills, but at the same time with a user-friendly and empathetic attitude as well as a desire to provide superb technical support to internal users. Moreover, we are looking for a self-starter individual who can work independently as well as part of a team. Your set of skills should include tools and systems like. Note: This role requires an average of 3 days a week working from our Amsterdam office.

What you'll be working on

• Manage the daily operations of Mac and Windows systems, mobile devices, and networking equipment and provide application support to employees.
• Troubleshoot software, hardware, network, printer, or videoconferencing issues (among others) that may arise for in-office and remote staff.
• Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to Microsoft Active Directory, Azure AD, Office 365, Google Workspaces, Zoom, and Slack.
• Have ownership of all incidents and requests, including interactions with other resolver groups.
• Troubleshoot and Support our Azure Virtual Desktop environment for remote users.
• Handle onboarding and offboarding-related tasks, including IT equipment preparation, account provisioning, and new hire education & training.
• Track and maintain local office IT equipment inventory.
• Assist in continuing technical education for end users.
• Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc.).
• Write and update IT documentation with an end-user mindset.
• Assist in long-term IT Ops projects.

We'd love to hear from people with

• 2-4 years of hands-on experience tackling the functions listed above.
• Undergraduate degree in a IT-related technical field.
• Fluency in English, both oral and written.
• Ability to comfortably communicate with both highly technical and non-technical people with an emphasis on training users.
• Strong organizational and problem-solving skills and a strong detail-oriented work ethic.
• Outstanding user/customer-oriented attitude and communication skills, focused on problem-solving and end-user satisfaction.
• Self-starting attitude with the ability to research technical problems and solutions.
• Interest in learning and taking on increasingly complex tasks.
• Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.).
• Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking, and local and network-based user and group accounts and permissions; understands basic networking concepts.

#LI-Hybrid

SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.