Customer Support Specialist - DACH Region

Hoofddorp, The Netherlands

Description: We are looking for a positive, self-motivated professional with experience and an affinity for technology and innovation to serve as our Customer Support Specialist. As an InVue Customer Support Specialist, you will directly interact with our customers, ensuring the highest level of customer satisfaction by acting as a customer advocate to resolve issues and improve processes. You may be a great fit for the Customer Support Specialist position IF:

• You are an amazing problem-solver with exceptional customer service skills, going above and beyond customer expectations.
• You are detailed oriented and take pride in actioning items efficiently.
• You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
• You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a high level of professionalism.

• Deliver an exceptional customer experience by answering incoming inquiries, effectively applying problem solving techniques and following issues through to their successful resolution.
• Manage and input purchase orders; maintain and update order book.
• Establish and maintain positive and professional relationships with customers.
• Communicate and collaborate with cross functional teams and departments to discuss and resolve issues.
• Effectively document and record all aspects of customer interactions to promote transparency.
• Coordinate with logistics team to release orders by customer due date to allow all available products to be allocated and ship in a timely manner.
• Function as the liaison between customers, business development team, supply chain and finance department.
• Maintain each account's ordering, shipping, and billing requirements; Manage incoming requests, create proposals, and complete quotes.
• Meet and exceed performance requirements.
• Answer overflow calls for technical support requests as needed.

• Fluency in German and English is essential - German language skills are a mandatory requirement, as this role will primarily support our German-speaking customers
• Additional language skills are a plus, as the role also provides support across other European regions
• 1-3 years' experience in customer service, order management and account management. Experience in ERP system (must be able to articulate issues clearly and understand your audience.)
• Highly developed problem analysis and solving skills. You will always look for the simplest solution but with a natural curiosity that leads to digging deeper and putting together the wherefore and why when needed.
• Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications.
• The ability to stay attentive and react quickly when the unexpected occurs.
• Ability to flourish in a high growth, fast paced, ever-evolving environment.
• Experience with AS400 and Zendesk preferred.