Customer Success Manager

Keeping customer conversations going just became A LOT easier.

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer engagement platform to replace repetitive work with meaningful conversations. Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

As a Customer Success Manager, you will take ownership over your book of business, acting as the expert point of contact for all things product - helping them deploy our platform and uncover upgrades and expansion opportunities by building new relationships.

You will work hand-in-hand with our Sales, Marketing, and Product teams, delivering the best possible experience to all of our customers by managing product deployment, relationship reviews, training, collecting actionable feedback, and customizing resources for our largest customers.

If you want to see tangible results of your efforts manifest in product activation and revenue, if you want to help make business personal for our global customers and if you want to work with an ever-growing and changing team, you’ll find a home as a Customer Success Manager at Trengo.

What your day looks like

1. You manage your portfolio of customers to drive deep product activation.
2. You are a product expert, understanding how we can solve our clients’ challenges around customer experience and internal/external communication.
3. You are in charge of running deployment projects with your customers.
4. You provide a great experience to customers who reach out to us with questions or problems.
5. You partner closely with Sales and Customer Onboarding teams, to increase Customer Life Value (CLV) by identifying expansion and referral opportunities.
6. You conduct regular relationship reviews and expand your book of business.
7. You are deeply involved in shaping what Customer Success looks like at Trengo.

What you are like

1. You have 2-4 years of experience working in a similar, customer-centric role and organisation.
2. You have a proven track record of adding real value to a dynamic and fast-growing company.
3. You have a passion for the customer and the product.
4. You can understand and communicate complex problems clearly and concisely to different audiences.
5. You have a self-starter attitude in your work, but you are also a great team player.
6. You have business proficiency in the Dutch & English language, both oral and written.
7. You are structured in your job and possess excellent organisational skills.
8. You are experienced in advising your customers on communication strategies.
9. You can work autonomously, and know when to ask for help and guidance.

What we offer

1. Finding yourself in a fast-growing company where your career can evolve.
2. We value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
3. Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
4. An education budget to feed your curiosity, an extra budget for team training, and 2 extra days off for your courses or conferences, if needed.
5. 28 vacation days to rest, have fun, and travel as you wish.
6. Internet and phone allowance every month!
7. When you work from our beautiful office: you can bet we have delicious lunches together prepared by our in-house chef and workplace experience team.

Your recruitment experience at Trengo

We aim for our recruitment experience to be fast, enjoyable, and fruitful - for both sides. We understand if you have questions before deciding to move forward. I am Evangelos, your friendly recruiter and part of Trengo’s Talent Team, happy to clarify any doubts.

We’re working hard to become a major international player and competing with big international funded names. We’re a growing team and business, which means that there will be plenty of opportunities to explore a level-upped career.

Great ideas happen when people feel at home. We welcome team members from different backgrounds with curiosity, empathy, and respect.

We are transparent.

We take ownership.

We focus on growth.

Level up your career and explore new career possibilities with the Trengo team.