Amsterdam, The Netherlands; Wehl, The Netherlands
Job Category
Customer Service & Technical Support, Engineering
Division
Intralox has been the world leader of award‑winning, comprehensive conveyance solutions for over 50 years. We invented modular plastic conveyor belting and continue to provide outstanding customer service by being reliably innovative and offering cutting‑edge solutions to our customers. Intralox is the largest of four operating divisions of Laitram, L.L.C. And offers an unparalleled opportunity for those who want to work for an established yet growing company in the private sector.
As a member of the Technical Support Group (TSG) you will be part of a multicultural team providing first‑line, remote technical support to Dutch speaking customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries, providing technical support and finding solutions to technically challenging problems. This role is based in Hoofddorp or Wehl (Netherlands).
Key Responsibilities- Provide expert remote technical support and troubleshooting for our Dutch & Turkish speaking customers
- Make industry‑specific product recommendations to meet unique customer specific needs
- Conduct technical evaluations of conveyor systems and suggest improvements
- Deliver engaging technical presentations via Microsoft Teams or other remote technologies
- Offer technical training to colleagues and customers
- Research and compile technical data to support customer inquiries
- Create detailed Bill of Materials for various projects
- Participate in development and maintenance of tools and technical documentation
- (Near) native Dutch speaker with fluent English skills; other languages (especially Turkish) are a plus
- A technical degree (Mechanical Engineering preferred) from a college or university
- Experience in industrial sales/support or equipment specification is highly desirable
- Strong mechanical aptitude and the ability to articulate complex concepts
- Excellent problem‑solving skills and logical thinking
- An opportunity to boost your international experience and develop your potential
- A team that invests in each other’s success and takes pride in their work
- An inspiring working environment grounded in ideas, teamwork and effort
- A premium leading brand name with consistent financial results
- A performance‑based profit‑sharing program
- Excellent secondary benefits, such as mobility card, pension, generous contribution to health and life insurance