Data Analyst

Role: Data Analyst

Work Location: Amstelveen, North Holland, NL

Type: B2B Contract

Remote work: 2 days onsite in Amstelveen, remaining days can be from home

• Data Analysis – security logs
• Azure pipelines
• Security Logging
• Data wrangling, KQL, Regex
• SIEM – Security Info & Event Management

• Can you write Regex – write code
• Forward slash vs back slash
• Azure promoter & pipelines
• SIEM knowledge and experience

• Linux/Unix command line knowledge
• Azure networking

1. To adhere to quality standards, regulatory requirements, and company policies.
2. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
3. To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
4. To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
5. To provide support for on-call escalations / L3 level support and doing incident & problem management.
6. Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.