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Role DescriptionWe are looking for a Technical Program Manager to join the B.Now team in Amsterdam. You will play a pivotal role in our Asset Management strategy, driving the orchestration and delivery of a Common Service Data Model (CSDM) and ServiceNow platform integrations that deliver an enterprise-wide IT Asset Management governance system.
In this role, you will solve the challenges of fragmented asset and service data by managing a program to integrate multiple systems and align data models into a single source of reporting in ServiceNow. You will partner with the B.Now team and stakeholders across different business units, to ensure enterprise-wide, consistent service mapping, data validation and resilient integrations across Booking.com.
You will partner with the B.Now team and cross-functional stakeholders across different business units to refine the roadmap, manage the execution, and drive change and adoption for enterprise-wide, consistent service mapping, data validation, and resilient integrations across Booking.com.
Key Job Responsibilities and Duties- Program Orchestration: Drive the end-to-end plan, managing dependencies, risks, and issues across a variety of stakeholders.
- Delivery Management: Establish and maintain a clear delivery structure, focusing on the When and Who to ensure realistic delivery plans, and up-to-date status reporting linked directly to the work items.
- Change Management: Coordinate ServiceNow delivery with organizational change communications to ensure successful adoption of new data models, integrations and asset controls.
- Stakeholder Alignment: Act as the bridge between technical teams (SREs, Devs, EMs) and business process owners, ensuring cross-organization priority alignment.
- Governance: Operationalize the program by setting up appropriate governance guardrails and documentation, ensuring a clear audit trail for assets.
Must-Have Qualifications:
- Experience:ελ 5+ years of relevant work experience, with at least + years in Technical Program Management.
- Technical Fluency: Experience managing programs involving system integrations. Should be comfortable discussing systems and services with engineers.
- Delivery Excellence: Demonstrated ability to scope, plan, and deliver outcome-focused cross-cutting technical programs using Agile/Lean methodologies.
- Communication: Strong written and verbal communication skills, capable of influencing stakeholders without authority and providing transparency on program status.
- Tooling Proficiency: Proficiency in Jira and Confluence for planning, tracking work items, and reporting.
Nice-to-Have Qualifications:
- Technical Fluency: Understanding of Site Reliability Engineering (SRE) principles (e.g., SLIs/SLOs, system boundaries, etc). You must be able to help translate some of these engineering concepts into structured requirements for the ServiceNow team.
- Experience with large scale SaaS platform implementations (e.g., ServiceNow, SAP, Oracle, etc)
- Knowledge of ITDR (IT Disaster Recovery)
- Experience with programs to meet DORA regulatory requirements.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and inclusive travel experience for everyone. Inclusion is at the heartCRIPT of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech läm. ”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process- Recruiter phone screen
- Business Interview 1 - Hiring Manager Interview
- Business Interview усил. 2 - Craft Interview
- Business Interview 3 - Domain and Technical Knowledge
This role does not come with relocation assistance.
- Let’s go places together: How we Hire
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national літа. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone']); This paragraph extends text covering. Continuous.
Pre-Employment Screening
If your application is successful ధ 의 , your personal data may be used for voorkenn reading some. Third-party screening check as permitted by applicable law ...
#J-18808-Ljbffr€70000 - €90000 monthly