Infrastructure Service Manager - Amsterdam

Country: Netherlands
City: Amsterdam
Req ID: 498513

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Position Overview

We are currently looking for an ambitious and enthusiastic Infrastructure Service Manager to join our IT team based in Amsterdam. You will play a crucial role in overseeing the technical management of our Private and Public Cloud offering, minimize downtime and improve stability. You are accountable for ensuring that vendors are performing in line with their contractual agreements and defining the overall strategy of how all vendors interact with our IT Infrastructure and Operations team, in order to fulfil the needs of the business.

Key Tasks and Responsibilities

• Manage day-to-day Infrastructure operations related to our Datacenter and Cloud landscape.
• Steer any Major Incident when required and ensure timely resolution of Incidents.
• Control and ensure Change implementation related to Infrastructure.
• Regularly review infrastructure operations and performance, ensuring KPI’s are met.
• Maintain up-to-date documentation by the Operations team.
• Accountable for the efficiency of infrastructure relating to Cloud & Data Centre Services.
• Manage operation, health, and security of a multi-site domain.

As Service Manager, you will also be responsible for developing relationships with stakeholders:

• Develop stakeholder engagement framework.
• Define KPI’s to measure service quality.
• Develop and maintain a continuous improvement plan.
• Develop a technical roadmap for Infrastructure.
• Harmonize and standardize operations and technology.
• Collaborate with stakeholders to create the service roadmap.

Individual Competencies

• Drive Results
• Have a Strategic Mindset
• Be Resilient
• Collaborate
• Make Quality Decisions

Key Characteristics

• Critical thinker
• Strong communication skills
• Reliable
• Passionate and dedicated
• Motivated
• Works well in multi-cultural teams
• Understands and manages customer expectations

Key Functional Competencies

• Language: English (Fluent), Second European Language (preferred)
• Analytical & driving results
• Knowledge of Service Management principles (Preferred)
• Other competencies: persistent, strong communicator, pro-active, enthusiastic

Experience / Education

• Bachelor's degree or equivalent in IT related discipline
• 10+ years of experience in Infrastructure service management
• 5+ years of experience in IT Support in an MS Azure environment
• Experience working in cross-functional teams on a European or Global level
• Experience in driving Service Providers
• Experience in a DevSecOps environment is a plus

Other (Key) Dimensions

• Key stakeholders include Europe IT Operations Team and Private and Public Cloud Competency center team.

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Health and wellness programs
• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.