Technical Account Manager

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and needs to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.

This role has flexible work location - either Den Bosch office - on-site or UK Reading office.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Responsible for Services Solutions, RFP answering, and working with sales on projects.
• Work with service partners in delivering a Turn-Key Enterprise Data Center Hardware/Rack Integration solution.
• Prepare, and deliver training on local Services Solutions & Onsite Installations to internal sales, customers, and business partners.
• Working with cross-functional team and business partners on customer-facing capacity including reviewing and providing Data Center/Integrated Services solutions to customer RFPs (Request For Proposal).
• Work in cross-functional team and business partner on customer engagements and deliver Data Center solutions and Integrated Rack deployments as needed.
• Establish rapport and knowledge about customers’ business operations and decision-maker to be an effective IT solution provider.
• Design, build, preconfigured an integrated IT/Rack solution with a Quality-of-Service mindset.
• Identify opportunities or gaps and provide feedback for Products, Services, and Rack Integration Solution improvement.

Qualifications:

• Degree in Computer Science, Engineering or with equivalent experiences.
• English is required, other languages are welcome.
• Minimum of 5 years of experience in the IT industry, working with partners and sales.
• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) Applications and Data Center Operations.
• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results.
• Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables.
• Demonstrate strong listening, verbal, and documentation skills.
• Customer Focus and Quality of Product/Service mindset.
• Ability to travel for partner and customer engagements.

Salary Range EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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