New Business Director - Experience

At Dentsu Creative Amsterdam we're looking for a New Business Director - Experience and Innovation to join our team.

About the job

At Dentsu Creative Amsterdam, our Experience & Innovation team crafts next-level brand experiences – from immersive platforms and retail installations to AI-powered tools and branded games. We’re now looking for a commercially-minded New Business Director to help us build and strengthen partnerships, lead pitches, and drive the Experience business forward. You’ll play a pivotal role in both growth and relationship management, helping turn vision into value by connecting the dots between client ambition, creative opportunity, and digital craft.

Your Responsibilities Business Growth & Pitching

• Drive new business development efforts – from prospecting and qualifying leads to building decks and leading pitch processes.
• Collaborate with the Managing Director and Business Director to define and launch new offerings and commercial propositions to market.
• Identify low-hanging fruit across the Dentsu network and within existing client relationships both in the Experience & Innovation team as in the rest of Dentsu Creative Amsterdam to unlock new revenue streams.
• Lead and support EMEA and local pitches for Experience-led projects, working closely with strategy, creative, tech, and production.

Client Partnerships

• Act as the strategic business partner for key Experience clients, building long‑term relationships rooted in mutual growth and trust.
• Help clients translate vision into reality, serving as the commercial lead across platform, product, and experiential briefs.
• Ensure our work meets the highest standards and aligns with client KPIs, budgets, and timelines.

Operational & Commercial Excellence

• Own project‑level scoping, pricing, and contracting in collaboration with production and finance teams.
• Monitor profitability, pipeline health, and forecasting – proactively resolving risks or gaps in commercial performance.
• Contribute to internal reporting, business reviews, and stakeholder updates.

Collaboration & Culture

• Work closely with our Experience strategy, UX, creative tech, and account teams to ensure integrated delivery.
• Help shape our team culture by mentoring junior team members and contributing to a collaborative, curious, and open environment.

Your Profile

• 8+ years of client service and/or business development experience, ideally within a digital/creative/experience agency.
• A strong commercial mindset and experience scoping complex, multi‑disciplinary projects.
• Excellent client‑facing skills – confident in leading conversations with CMOs, digital leaders, and innovation stakeholders.
• A self‑starter with an entrepreneurial spirit and a passion for modern digital experiences.
• Fluent in English; Dutch is a nice‑to‑have.
• Collaborative, energetic, and kind – you care about the work and the people behind it.

Bonus Points If…

• You have experience working within large networks and navigating complex client organizations.
• You’ve helped shape internal ways of working or contributed to agency growth strategies.

Apply for the job

Do you want to join our team as our new New Business Director - Experience and Innovation? Then we'd love to hear about you!

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