What you'll be doing day to day
• Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre.• Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone's priority.
• Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards.
• Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact.
• Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers.
• Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units.
• Promote the use of common tools and methods to secure product quality, safety and recovery.
• Develop people: support team members' growth and ensure succession planning.
What you'll need to have
• 2-3 years' experience in a leadership role within retail or other customer-facing, high-volume environments.• Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer.
• Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value.
• Analytical skills and ability to work with key sales KPIs and performance data.
• Experience with space management and sales location planning.
• Awareness of waste management, recycling and sustainability principles.
• Good knowledge of the IKEA product range (or the ability to quickly acquire it).
• Understanding of how product quality, safety and recovery workflows affect profit and loss.
• Business-minded and results-driven, with a strong customer focus.
• Passion for sustainability and circular business models (including second-hand solutions).
• Ability to communicate clearly in both Italian and English.
WORKING WITH US HAS ITS REWARDS
Being part of the IKEA team has many benefits. You'll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.
As part of the team you'll have access to:
• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you'll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together