ServiceNow Senior Business Consultant (ID: 3361)

As a ServiceNow Senior Business Consultant, you will:

• Gather and coordinate additional information with key users regarding the design of QHSE processes (Quality, Health, Safety & Environment) in ServiceNow.
• Collaborate with UX designers to ensure an optimal user experience in ServiceNow solutions.
• Proactively advise on ServiceNow setup based on best practices, minimizing customization wherever possible.
• Ensure the quality of delivered functionality and the accompanying documentation.
• Prepare and support training sessions and user instructions for end users of ServiceNow functionalities.
• Actively participate in the project team and contribute to overall project outcomes.
• Work closely with ServiceNow technical consultants, project managers, product owners, UX designers, and business experts to implement H&S and other QHSE processes.

• 5+ years of hands-on experience with ServiceNow implementations, including proven experience with the Health & Safety module or similar modules.
• Experience supporting or improving QHSE processes within IT or business environments.
• Demonstrable business analysis skills and experience translating business needs into concrete ServiceNow solutions.
• Experience with IT transitions or large-scale implementations within public or enterprise organizations (preferred).
• Experience working in Agile teams and familiarity with Agile methodologies.
• Professional command of the Dutch language, both spoken and written.

• Collaborate effectively in a multidisciplinary project team.
• Analyze complex business processes and make clear, actionable recommendations.
• Communicate clearly with both IT and business stakeholders.
• Maintain high standards for quality, accuracy, and documentation.
• Stay results-oriented and focused under pressure.
• Demonstrate organizational awareness and a customer-oriented mindset.

• The opportunity to work on impactful projects that improve safety, quality, and sustainability processes.
• A collaborative project environment with experienced professionals in ServiceNow consulting, UX, and business.
• A dynamic role with variety in daily activities and a focus on continuous improvement.

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