Who you are
We are looking for a passionate Home Furnishing Consultant who is enthusiastic about home furnishing, retail, and interior design. You thrive in a fast-paced environment and are motivated by improving people's lives at home through creative and functional furnishing solutions. You enjoy working in a team, generating innovative ideas, and engaging with customers to provide an exceptional shopping experience.You have:
• A strong understanding of home furnishing trends, interior design, and the IKEA way of presenting products.
• Broad knowledge of IKEA's product range, store communication, and mechanical sales system.
• Experience in identifying opportunities for cross-selling, upselling, and add-ons.
• The ability to communicate effectively with customers, understand their needs, and create tailored furnishing solutions.
• Proficiency in design-related software such as AutoCAD.
• A hands-on approach to tasks with keen attention to detail and the ability to meet deadlines.
• A collaborative mindset and willingness to work as part of a team.
Your responsibilities
As a Home Furnishing Consultant, you will:• Stay up to date with home furnishing trends and customer needs to create inspiring and functional home furnishing solutions.
• Engage with customers to provide professional whole-room design consultations, ensuring a seamless and enjoyable buying experience.
• Collaborate with internal teams, including Customer Relations and your designated trinity team, to effectively implement daily work plans.
• Use global tools and best practices to ensure high-quality, efficient, and simple design solutions.
• Contribute innovative ideas in workshops by leveraging knowledge of retail, competitors, and customer insights.
• Guide customers through the purchasing, design, and after-sales processes for a smooth and convenient experience.
• Maintain IKEA's brand identity, values, and vision while delivering outstanding service.
Performance Indicators
Your success in this role will be measured by:
• Sales turnover and customer satisfaction.
• Customer purchasing lead time.
• Reduction in customer complaints.
Together as a team
Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.