Who We Are…
Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognised for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.
The Role
This House Manager is responsible for the overall management and operation of Hotel and Hotel Departments (including Reception, Reservations, Maintenance, Housekeeping, Gym and Spa). The position supports the General Manager to ensure the overall operation of the Hotel and Members Club is maintained daily and that the needs of the owner, employees, members and guests are met and/or exceeded.
Main Duties
To assume full responsibility for hotel and hotel departments and support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.
You’ll provide day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel.
You’ll drive the development of people, create and maintain a memorable guest experience, execute on company standards and build awareness of the hotel and brand in the local community.
You’ll keep the House running smoothly, make sure everything is working well and all our guests are safe and comfortable
Whilst hands on when the demand requires, you will also have a commercial focus and know all parts of your business - driving and monitoring guest experience and commercial success.
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
All Houses Membership
Market conform salary + 8% holiday allowance
Eligible for performance related bonus
30% ruling benefit if applicable
100% travel cost coverage when living further than 7.5km from the House
Discounts on F&B, rooms and retail
Requirements / Qualifications
Have 3 years in relevant management experience in hotel outlets with a proven track record of leading a professional, efficient, high quality and service-oriented operation
Excellent leadership skills with experience of developing and leading a team. Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
Comprehensive knowledge of Opera PMS
High attention to detail and accuracy – great at managing one’s own time and the time of the team
Local Hospitality experience & knowledge of the market is a big plus