We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Working place: ZOLL Medical, Elst
Fluency in Dutch and strong English skills are required
The position of the " Technical Service & Business Admin” includes the following administrative tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting and logistics.
Tasks
- Support on selling and renewing service contracts
- Administration activities related to service sales activities
- Providing (service sales) reports to Management in SFDC
- Order and invoice processing
- Service entry and outgoing inspection
- Spare Parts Administration / Purchasing / Procurement / Stock Count
- Warehousing, packaging, shipping
- Notification of special incidents according to MDR to the supervisor
- Close cooperation with the whole Central Europe Service Team
Essential technical Functions:
- Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
- Tracking of activities in the Complaint Management System database
- Handling of incoming customer calls and inquiries
- Hands-on contribution to day-to-day output of department
- Ensuring that all legal and regulatory requirements are met in a timely fashion
Requirements
- IT skills in MS Office products, Oracle, SFDC
- Strong organizational skills, being able to manage own workload proactively
- Be a problem solver, analytical and methodical thinker
- To assist in the promotion and sale of upgrades and options (e.g. Service contracts)
- To identify and implement improvements that enhance the customer´s satisfaction with ZOLL