Wow, can you believe it? Tens of millions of people around the world are investing through an app, and that number keeps growing every day. More and more people want control over their money: fast, safe, and independent. Luckily, this international player knows exactly how to make that happen.
Here's the scoop...
With the right strategy, this company is quickly taking over Europe. Now it's Germany's turn. They are building top notch tech, smooth and user-friendly interfaces, and a customer service team that really delivers. And you? You will be part of that growth from day one. Not just as another employee, but as the link between clients and the platform.
Sounds good! What will I actually do?
You will be the first point of contact for clients. Not from a call center full of scripts and phone menus, but as a hands-on colleague who genuinely helps. You will answer questions about accounts, deposits, and the platform, via email, phone, or chat. Whether it's a verification that's stuck or a client finding their way around the platform, you handle it quickly, clearly, and politely.
You guide clients through onboarding and make sure all KYC information is correct. You keep everything neat and tidy, so the company meets all audit and compliance requirements. Got a technical issue? You'll escalate it to the right team straight away. You think ahead, spot improvement opportunities, and help make the overall service even better. Notice something suspicious? You flag it to the risk or compliance team.
Let's check your CV
You have a bachelor's or master's degree in economics, finance, or something similar. You also have 1 to 2 years of experience in customer support, ideally in the financial sector. Already worked at a broker or fintech? Extra points for you!
You keep your cool, even if a client forgets their password for the fifth time. You act fast, think critically, and communicate clearly. You speak and write German and English fluently. Teamwork comes naturally, but you can also work independently without issues.
What's in it for you?
Of course, you get plenty in return: a monthly salary between €3,750 and €5,000 gross, depending on your experience and skills. Add a quarterly bonus on top, 40 hours a week (with some home office days if it works), 30% of your health insurance covered for you and your family, and everything else in line with local law. Oh, and you will be part of a tight crew of 10 who are already making big moves. So, what are you waiting for? Hit that apply button and let's talk soon.
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