Housekeeping Coordinator – INNSIDE AMSTERDAM
“Whatever story you choose, you are the star”
Our housekeeping department is outsourced, however, you will be hired directly by the hotel. You are the link between us and the cleaning company. This means, your tasks will also involve administration, finance and stock.
At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.
Job summary Organize, responsible and supervise the external cleaning company to ensure continuous compliance with all quality and Meliá standards. Besides this, you will have responsibility to check invoices, manage administration and the stock.
You serve as the main point of contact between the hotel and the outsourced company, ensuring that all operations and communications between both parties are carried out effectively, efficiently, and in alignment with agreed standards and expectations
What are the main tasks you are responsible for?
Achieving efficient guest satisfaction in accordance with the specifications and compliance with Meliá Hotels International Standards.
Ensuring cleanliness in all areas of the hotel such as the back office, guest rooms and public areas.
Regular inspections of the hotel to see if everything is up to standard.
Giving instruction and training of the external company employees, on quality and Meliá Hotels International standards.
Maintaining regular communication with the external company in order to address any problems or deficiencies immediately and to resolve them promptly.
To initiate and implement changes to operational standards.
Administration of the laundry and material inventory.
Efficient and cost-optimized management and distribution of uniforms.
Daily handling of uniforms.
To deal with any guest complaints efficiently and professionally to the laid down standards.
To undertake regular bedroom checks to monitor standards and to plan on-going maintenance programmes.
To ensure that operating equipment is well controlled and that departments are able to operate to the standard required.
To liaise regularly with all other departments in the hotel where necessary.
To ensure that the quality of the outsourced housekeeping is up to the standards of Melia by performing regular quality control checks and to discuss possibilities for improvement.
What are we looking for?
Passionate and energetic individuals.
Previous experience in a similar role.
Basic skills of excel.
Structured and well-disciplined.
Hands on approach.
Strong communication skills.
What will it be like to work for Meliá Hotels International?
Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.
At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we will turn the future into an amazing story.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.