Our team at Hilton Garden Inn Leiden is looking for an enthusiastic DUTY MANAGER who is passionate about hospitality and ready to take the next step in their career!
Located near the historic center of Leiden and close to key business districts, Hilton Garden Inn Leiden offers the perfect blend of leisure and corporate hospitality. The hotel is part of IHCP Hotels, a dynamic and growing hotel group with a strong focus on quality and service. As part of Hilton, one of the most renowned hospitality companies in the world, you’ll also be joining a global network with endless opportunities for growth.
DUTY MANAGER
As our Duty Manager at Hilton Garden Inn Leiden, you’ll be at the heart of the hotel’s daily operations. This is a dynamic, hands-on role where you’ll support various departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. You’ll be the go-to person on shift, ensuring a smooth guest experience and supporting your team with energy, professionalism, and a genuine love for service.
You’ll be a natural host — warm, approachable, and full of local insights to share with our guests. Whether it’s greeting a family at check-in, assisting a business guest in the lobby, or supporting the breakfast team during a busy morning, you’ll always lead by example.
What your day might look like:
· Supporting the team to deliver exceptional guest experiences throughout the hotel
· Assisting the Front Office team with check-in, check-out, and lobby hosting
· Helping the Food & Beverage team during peak service periods (breakfast, lunch, dinner)
· Stepping in to assist any other department as needed
· Maintaining a clean, welcoming, and well-organized hotel environment
· Handling guest inquiries and resolving issues with a positive attitude
· Sharing your local knowledge to enhance the guest experience
· Supporting the Operations Manager with administrative tasks
· Acting as Manager on Duty and leading the team during your shift
You...
· Are excited about working at Hilton Garden Inn Leiden and being part of the global Hilton family
· Previous supervisory experience in Front Office within the hotel/leisure/retail sector
· Good knowledge of Health and Safety and security procedures
· Speak English confidently, Dutch is preferential
· Enjoy working with people from diverse backgrounds
· Are available to work flexible hours, including weekdays and weekends
· Have gained already first leadership experience in a supervisory operational role
· Can work independently and take initiative
· Are passionate about hospitality and love going the extra mile
· Has great organizational skills and is flexible and solution driven
· Enjoys working with people and are ready to take on a new challenge and grow with us!
Join us and be part of a supportive team where your ideas are valued, your development is encouraged, and your passion for hospitality truly matters.