At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
The Hostess or Host is the first point of contact for guests and plays a key role in ensuring a pleasant dining or event experience. This individual will greet and seat guests, manage reservations, and coordinate with the service staff to create a smooth and enjoyable environment.
Key Responsibilities:
Greet Guests: Warmly welcome guests upon arrival with a friendly demeanor and a smile. Seat Guests: Escort guests to their seats, ensuring they are comfortable and satisfied with their seating. Manage Reservations: Handle phone calls, online bookings, and walk-in guests, and organize seating charts to accommodate reservations and wait lists efficiently. Monitor Wait lists: Accurately maintain the wait list during busy periods, provide wait times, and communicate with guests as tables become available. Coordinate with Service Staff: Work closely with servers, bussers, and management to ensure tables are ready for new guests and that seating arrangements run smoothly. Maintain Cleanliness: Keep the reception, waiting area, and menus clean and organized. Handle Guest Inquiries: Answer questions about the menu, services, or venue, and provide information on special promotions or events. Assist in Guest Complaints: Politely and professionally handle guest concerns or complaints, escalating issues to management as needed. Prepare for Events: Assist in setting up special events, including arranging tables, preparing seating charts, and providing excellent guest support during events.
Qualifications:
- Customer Service Skills: Friendly, approachable, and capable of delivering a positive guest experience.
- Communication Skills: Excellent verbal communication and listening skills to interact with guests and staff effectively.
- Organizational Skills: Ability to manage reservations, wait lists, and seating charts efficiently.
- Teamwork: Ability to collaborate with servers, kitchen staff, and management to ensure smooth operations.
- Problem-Solving Skills: Ability to handle guest inquiries or complaints calmly and professionally.
Requirements:
- We offer both Full-Time and Part-Time employment for this role. This vacancy is the Full-Time role.
- High school diploma or equivalent.
- Prior experience in hospitality or customer service is a plus but not mandatory.
- Familiarity with reservation and seating software is beneficial.
- Ability to stand for extended periods.
- Flexible availability, including nights, weekends, and holidays.
What's in it for you?
- Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- A monthly budget to spend on benefits platform Alleo
- Possibility to lease a bike
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
- Free and unlimited appointments per year with a psychologist via OpenUp
- A monthly contribution to a pension scheme
- A monthly travel allowance
- A monthly clothing allowance (if applicable to your position)
- A yearly shoe allowance
- Possibility to take part in a Dutch language course
- Freshly prepared meals in the canteen
- Discount on supplemental health insurances
Location: Amsterdam