Customer Service Officer

Looking for a job in a customer service role? FrieslandCampina Amersfoort has a job for you as Cusomter Service Officer! What are you going to do:

FrieslandCampina Amersfoort is looking for an enthusiastic Customer Service employee with a focus on order management in particular. You will play a crucial role in ensuring client satisfaction and the smooth coordination of incoming orders to cash operations. 

Responsibilities
From managing orders to collaborating with (internal) stakeholders, you will navigate through a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position, you will:

• Manage customer orders, ensure accurate and timely processing into the system;
• Ensure Clean Desk procedures in SAP related to orders, invoices and corrections;
• Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability;
• Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded;
• Keeping customers up to date by providing order updates, delivery schedules, and any necessary changes or delays.

This is a job for 32 or 36 hours a week. This job requires you to speak and write English AND French or English AND Italian. Starting date: March 1st.

What we offer:

• Salary between €3200,- and €4000,-, depending on work experience;
• Choice to receive salary weekly or per 4 weeks;
• Full reimbursement when travelling by public transport, €0,23 per km when travelling by own transport;
• Starting date = March 1st;
• The chance to develop yourself in an international company!

What we ask:

• At least finished mbo level 4 in a relevant field;
• Speak and write English AND French, or English AND Italian fluently;
• Proficient in using Microsoft Office. Experience with SAP is a plus;
• A customer-centric approach with a passion for delivering exceptional service.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information Status Open Education Level Middelbare school, MBO, HBO Location Amersfoort Working hours per week 32 - 36 Type of Contract Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan Salary indication Tussen €3.200 en €4.000 Per maand Responsible for From managing orders to collaborating with (internal) stakeholders Published at 21-02-2025