The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands on Customer Journey Expert / Business Analyst with experience in agile methodologies, project management, customer journey mapping and/or process redesign? Then we are looking for you!
ComFin in general
ING Commercial Finance is a European Marketleader in debtor- and stock finance. It is active in the Netherlands, Belgium, Poland and Romania with a combined highly profitable outstanding of ~6.5 B having a strong presence in Mid-Corporate and Corporate markets. ComFin has grown since 10 years with a CAGR of 16,5%.
ComFin strategic plan: Factor10
ING ComFin has the ambition to sustain its growth ánd extend its portfolio to more digital channels serving SEM/Micro and SME clients in the existing ComFin markets in a scalable way. This includes renewal of its core IT platform, new product development, deeper integration in ING Business Banking customer- and employee journeys and redesigning ComFin towards digital operations.
Setup of Factor10 program organisation
The strategic program organisation consists of a transformation office to lead the program and several squads to setup the new platform, design, develop and launch new or redesigned products and processes and to integrate the ComFin systems seamlessly in the ING Business Banking IT-landscape. The goal is to grow marketshare in the SME segment by developing a standardized product offering (the 'Guided ComFin proposition'). This role will be in the squad which has a focus to further structure the customer journey activities needed for the development of the Guided ComFin proposition, specifically for the Belgian market.
How to succeed
You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As a CJE, you:
Possess strong analytical skills and take decisions based on data and facts
Can clearly identify and separate main and side issues
Are able to take on complex cases and translate them into workable change items, taking into account the whole commercial finance chain
Define project principles, requirements and use process designs to visualize changes
Drive to make things happen
About you
You have:
A bachelor's or master's degree;
Understanding of customer needs and the skills to bridge IT and business;
A curious mindset for the underlying comfin market, organization, and (IT) processes
Relevant experience as business analyst, process/ business/ IT consultant and/or product manager in the banking or financial industry
Solid interpersonal and collaborative skills to interact with different stakeholders.
Are fluent in Dutch & English (verbally and written)
Knowledge of the French language is preferred
Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today
Het salaris bedraagt €5060 - €8143