32-40 hours
• Silodam AmsterdamAre youanambitious employee who wants todevelop his/her commercial skills in thesportsand fitness industry? Thenthis is the perfect opportunity foryou! Urban Gym Group is lookingfor a Customer Care Agentwith a passionfor commerce toprovideour members withthe best possibleexperienceandgrowour business.With development andcareeropportunitieswithinour company, youwill have the chance todevelopyourselfwhiledoingwhatyou are passionateabout.
YourFuture:As the first point of contact forour members, youwillberesponsibleforprovidingexceptional customer service byansweringquestionsaboutourmemberships, our member management system andotherTrainMore-relatedquestions.
Yourmainresponsibilities are:- Activelyapproaching (potential) members via phonetoinformandexcitethemaboutourproductsand services with a long-term, sustainable customer relationship in mind;
- Buildandmaintainrelationshipswith members tounderstandtheirneedsandinterestsandprovidepersonalized offers;
- Identifyand follow up on commercial opportunitiesandpromote UGG productsand services thatcanbetter meet theneeds of our members.
- Are as a priority tomaintain a high level of customer satisfaction at alltimes;
- Are a results-orientedandproactive attitude andenjoyachieving commercial goals aimed at retentionand new members;
- Have excellent native, English communication skills andcanworkwithaccuracyand attention to detail;
- Want to grows in a team-oriented environment andenjoyworkingwithcolleaguesfrom different departmentsand clubs;
- Are passionateaboutsports, fitness andUGG'surbanstyleandcanconveythispassionto (potential) members.
- A competitive salary and 8% holiday pay based on your annual salary.
- 26 holidays based on a full-time working week, including leave on your birthday.
- Flexible working hours: Monday to Saturday between 08:30 and 21:00.
- Free access to professional coaching sessions, mindfulness sessions, webinars and master classes.
- Free sports in all our clubs and studios for you and your partner.
- One day a year of paid charity work of your choice.
- Development opportunities through our internal and external academy.
- A challenging job within a young, entrepreneurial and fast-growing fitness community.
- Weekly group classes with a personal trainer to keep fit.
- A beautiful headquarters just a 10-minute walk from Amsterdam Central Station.
A personality assessment is part of the hiring process.