Our Team
Our CRM team of four drives the effective use of our system and customer database across 28 markets, delivering exceptional experiences throughout the entire customer journey. We work closely with internal and external stakeholders, turning data into actionable insights that help achieve business goals. In this role, you’ll support daily operations and lead ad-hoc projects that match both business needs and your interests.
What to expect?
- You support in the Developemnt of Customer Journey.
- Become an expert in defining, implementing and strengthening data-driven customer processes, while creatively establishing new customer touchpoints to enhance the customer journey across the culturally diverse 28 markets of the CEE region.
- You gain deep insights into key business areas such as CRM, Customer Analytics and Strategic Marketing, by assisting in the implementation of CRM projects to enhance customer engagement.
- You develop Data-Driven Projects. Participate in adapting and implementing predictive marketing projects, including Churn Management and Loyalty Campaigns.
- You strengthen customer-oriented, logical, and structured thinking thorugh daily communication with colleagues across the 28 CEE markets, by supporting them in the central CRM system management and project steering.
- Become and expert in Reporting and Data Management. Generate monthly reports and help update customer database to provide insights and recommendations for continuous improvement of the customer journey.
What sets you apart?
- You are currently pursuing or recently completed a degree in Business Administration, Marketing, IT or related subjects.
- Your are enthusiastic about customer journey and emotional touchpoints.
- You have a customer-focused mindset, and excellent communication and interpersonal skills.
- You have a good understanding for data and can extract information from analytical reports.
- Your strong organizational skills and your ability to work indipendently set you apart.
- You are proactive and appreciate taking ownership and responsibility for your projects.
- You have proficiency in MS Office applications (Excel, Word, PowerPoint).
- You speak English fluently (German proficiency is desirable).
- If you see yourself reflected in this profile, and are passionate about the automotive industry, this position is for you.
Do you still have questions?
customer.relations@porsche-cee.com
About Porsche
Porsche Central and Eastern Europe s.r.o. (PCEE) is a regional office and subsidiary of Dr. Ing. H.c. F. Porsche AG, headquartered in Stuttgart, Germany. Established in Prague (CZ) in May 2008. PCEE represents 28 countries with a combined population of 280 million people. The region is described as compelling, diverse, and dynamic. It is a region that is continuously growing. Porsche aims to gain closer proximity to customers and support exclusive partners in this region.