The Role
Operative responsibility in incident, problem and configuration management for various systems in Office and Manufacturing environment. This individual supports the Manager IT Technology & Services in defining, documenting, supporting and validating processes necessary to maintain a large, dynamic network architecture. He / She plays a lead role during the life cycle of the equipment and software to assure the network platform for data storage and delivery is reliably deployed and in good working order during operating hours. This individual specializes in delivering a reliable foundation for all implemented systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions that are used to support the execution of these business processes. This individual works directly with ITP and business process owners/technology users (local and international) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement. This individual is responsible for delivery and maintenance of monitoring solutions designed to provide alerts in case of priority incidents and preemptive data to avoid critical incidents. This individual identifies and reports on key performance indicators to assure availability of the data networks. This position owns operative responsibility for maintaining and troubleshooting the equipment and, where necessary coordinating with 3rd parties on the client’s behalf to reach a resolution.
Responsibilities
- Operative responsibility in incident and problem management for all items impacting plant operations.
- Create and maintain Technology Architecture documentation for transparency
- Create Application and Hardware (System) Lifecycle Plans
- Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known firmware/software versions or functional upgrades and sunset and successor systems.
- Assess and Manage System Requirements and Production program fulfillment
- Work with the ITP department to determine, the current level of performance expected and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the process and systems throughout the plant.
- Identify Automated Solutions which support business process maturity or improvement
- Define maintenance plans for firmware/software upgrades.
Education:
- Associate Degree in related IT discipline
- Bachelor in related IT discipline, preferred
Experience:
- 3 – 5 years of professional work experience in related field.
- Basic Server Architecture Experience; advanced Server Architecture experience, preferred
Certifications:
- Network+, CCNA, MCP required
- CCNP, MCSA, VMware VCA, preferred
Skills:
- Strong analytical and problem solving skills
- Good written and verbal communication skills
- Work under pressure
- Ability to work on multiple activities concurrently/multitasking
- Ability to write clear and concise documentation
- Ability to take a “client” focus when engaging with internal departments / customers.
- Strong technical skills
- Works well as part of a team
Specialized Skill:
Required:
- OSI Model
- TCP/IP ,DNS, DHCP, VLAN
- Routing Protocols: OSPF
- Cisco (3850, 3650, 2960)
- Wireless Network Fundamental Concept
- Configuration management
- Network Monitoring
- Network cabling technologies (testers, patch cables)
- Fundamental understanding of server technology (physical and virtual)
Preferred:
- Cisco Nexus Family (7K, 5K, 2K)
- Routing Protocols: BGP
- MPLS, VPC, VDC, VRF, 802.1x, Cisco ISE
- Firewalls (Palo Alto)
- Wireless Networks – Troubleshooting and Configuration
- Change Management Processes (Patching, Upgrades)
- Scripting automation (Python)
Physical requirements:
- This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
- Must be able to lift 15 pounds at times.
- While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
- Must be able to effectively work and complete tasks in an open office/noisy environment.
- Must be able to sit for prolonged periods of time while traveling in a car or airplane.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).