At MHP Mexico, you and your team play a key role in ensuring the operational excellence of our BPA, Developer, and DevOps platforms. You are jointly responsible for their end‑to‑end operational management within a 24/5 service window, collaborating seamlessly across global time zones. Your mission is to guarantee stable, secure, and compliant platform operations that enable our teams and customers to deliver with confidence.
Key Responsibilities
- Ensuring operational platform management including monitoring, incident, and problem management for BPA, Developer, and DevOps environments.
- Implementation, maintenance, and further development of user and license management according to the specifications and processes of the Identity & Access Management (IAM) teams.
- Regular updating, maintenance, and further development of the on-premises infrastructure in the Microsoft Azure environment, coordinating closely with the Cloud Operations Team when necessary.
- Regular coordination with IT procurement to monitor, plan, and optimize license inventories as well as to ensure compliance.
- Maintenance, updating, and further development of system and operational documentation, aligned with the requirements of ISO 27001, including traceability and audit capability.
- Regularly questioning, optimizing, and further developing existing operational and support processes, with the goal of continuously improving the stability, efficiency, degree of automation, and quality of platform operations.
- Close collaboration with internal stakeholders (e.g., Security, Cloud Operations, Development Teams) to identify new requirements early and integrate them structurally into operations.
Qualifications
Requirements
- Degree in Computer Science, Information Technology, or equivalent professional experience.
- At least 2 years of hands-on experience in IT Operations, DevOps, or platform administration in medium to large-scale environments or enterprise contexts.
- Strong practical experience with Microsoft Azure or comparable cloud platforms, with willingness to deepen Azure expertise, including CI/CD workflows and container-based platforms
- Solid understanding of Identity & Access Management concepts, such as service principals, RBAC, OAuth, SSO, and SCIM.
- Experience with enterprise license management, including compliance, lifecycle management, and coordination with procurement.
- Working knowledge of automation and scripting (e.g. PowerShell, Bash, Python) to reduce manual operational effort.
- Experience with structured operational processes (e.g. ITIL-aligned Incident, Problem, and Change Management).
- Strong awareness of reliability, security, and operational stability in platform operations.
- Ability to collaborate effectively with development teams and business stakeholders in a platform-centric operating model.
- Experience working in agile environments (e.g. Scrum, Kanban).
- Fluent English (spoken and written).
- Location: remote across Mexico or hybrid when based in Guadalajara