Tasks
The Role
Operational responsibility in problem management (incident management and problem management) within the Production environment. This individual will provide support to the Factory Information Systems and associate ancillary systems. (Torque, Electrical Testing, SCADA). They will play a support role in troubleshooting business application systems to ensure that key business process metrics are addressed. This individual specializes in a subset of Volkswagen Group of America’s core business processes and is responsible for understanding and implementing the technology solutions that support production processes. This individual works directly with technology users and Business Process Owners to identify areas where processes can be improved and how technology solutions supporting these processes can facilitate that improvement. He/She is also responsible for working with the PIO to understand the technology roadmap for the client and how this technology roadmap impacts the business processes that they have responsibility for supporting. This individual collaborates with the respective operations Manager, PIO, and technology strategy areas to identify and report on key performance indicators that demonstrate the impact of a given technology solution on these key performance indicators.
Responsibilities
- Operational responsibility in problem management (incident management, problem management) in the production floor.
- Create and maintain Technology Architecture documentation for transparency
- Create and Maintain Procedure / Work Instructions
- Work with the client’s imaging framework to ensure proper staging, configuration, and recovery of respective hardware supporting key business processes
- Identify Automated Solutions that support business process maturity or improvement
Qualifications
Qualifications:
This is a fully onsite role in our Chattanooga, TN location
Education:
- Comptia A+, Network + or Security +
- Degree in computer-related field or Information Technology Management (preferred)
Experience:
- 2-6 years of professional work experience in related field
- Technical equipment – Troubleshooting / Setup /
- Configuration Skills (Scanners, Android-based handheld,
- IP based Cameras, Desk/laptop-based PCs,
- Presentation Displays, Embedded system PCs), Windows (XP, 7, 10),
- Competence in Ticket / Work Order Mgmt. Systems
- Basic Network (IP Mgmt., Switches, Wi-Fi)
- ITIL Process Knowledge (Change/Problem Mgmt.)
- Asset management
- Microsoft Office Proficient
- Strong analytical skills.
- Strong written and verbal communication skills.
- Work under pressure
- Ability to work on multiple activities concurrently.
- Strong systemic thinking and problem solving skills.
- Experience in defining and validating business processes.
- Ability to take a “client” focus when engaging with internal departments / customers.
- Strong technical skills.
- Works well as part of a team.
Desired Skills:
- Database interface/connection knowledge
- Microsoft Configuration Manager SCCM Knowledge
- Acronis Image Management
- Power Shell Scripting
- Failure Mode Effect Analysis experience
- Monitoring (SolarWinds)
Physical requirements:
- This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
- Must be able to lift 15 pounds at times.
- While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
- Must be able to effectively work and complete tasks in an open office/noisy environment.
- Must be able to sit for prolonged periods of time while traveling in a car or airplane.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).