ENABLING YOU TO SHAPE A BETTER TOMORROW
Aufgaben
ServiceNow operations are a core part of MHP’s digital ecosystem. We shape innovative solutions and continuously develop our ServiceNow platform to ensure smooth and efficient service delivery. In your role, you will actively contribute to the success and technical implementation of ServiceNow operations and projects. You will also be supported through professional training and enablement in both methodology and technology.
The following tasks await you:
- Further development and optimization of the implemented ServiceNow modules (ITSM, ITOM, ITBM) as part of lifecycle management.
- Implementation of incident, problem, and change management according to the ITIL framework.
- Setup, configuration, and enhancement of ServiceNow workflows, automations, and integrations.
- Management of operational performance, reporting, and service levels (SLAs, OLAs, KPIs).
- Collaboration with internal and external stakeholders to ensure quality delivery, risk mitigation, and continuous improvement.
Anforderungen
In order to be prepared for your path as a ServiceNow Operations Manager, you have the following qualifications in your luggage:
- Degree in Informatics, Business Information Systems, or a related field, and at least 10 years of experience in ServiceNow operations, configuration, or platform management within complex enterprise environments
- Passion for ServiceNow and for driving digital operations and platform excellence, with strong expertise in implementing and optimizing ServiceNow modules (Certifications such as CSA, CIS, or CAD are a plus; knowledge of ITIL and Agile frameworks is beneficial)
- Expertise in workflow automation, CMDB management, and integration of ServiceNow with other enterprise systems, combined with experience in consulting or in-house operational leadership in Agile/DevOps environments
- Your way of working is structured, customer-oriented, and solution-driven, with strong communication and stakeholder management skills.
Unternehmensprofil
As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.
MHP serves over 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.
For 25 years, MHP has been shaping the future together with its customers. More than 3,000 MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.
MHP: DRIVEN BY EXCELLENCE.
www.mhp.com
Exklusive Einblicke hinter die Kulissen
At MHP, you will continuously grow with your tasks in an innovative and supportive environment. This makes us the perfect sparring partner for your career. Both for professional input and professional networking. Among other things, we offer you:
- We support and appreciate colleagues as they are and celebrate our successes together.
- We are always happy about creativity and new impulses.
- In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
- You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.
You can find a comprehensive overview of our benefits here.
Hinweise zur Bewerbung
. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.
By the way: When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.