Your Role
Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
Provide SLA 1 Class Support for the Workload Automation Service
Maintain the operational model of our Workload Automation Tool
Participate in migration projects within the Workload Automation domain
Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency
Your Profile
Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
Initial working experience in Workload Automation and IT Operations
Basic experience with Workload Automation Tools
Deep knowledge of service delivery within ITIL guidelines
Ability to understand and hold various roles in IT
Experience in coordinating and communicating complex tasks
Excellent communication skills in English and the ability to work both independently and as part of an international team
Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders
Your ZEISS Recruiting Team:
Mrs. Selina Riccio