Position Objective:
Are you driven by delivering world-class customer service and making every interaction count? Do you thrive in a fast-paced environment where operational excellence and strong partnerships are the standard? At Porsche Financial Services Canada, we’re looking for a Customer Service & Remarketing Advisor who brings energy, precision, and a customer-first mindset to everything they do.
As a Customer Service & Remarketing Advisor, you’ll be at the heart of our customer service operation - interacting with Porsche customers, dealers, and partners across Canada. You’ll manage inbound and outbound communications, resolve inquiries with confidence, and support critical business areas like contract funding, remarketing, and lease-end servicing.
This is more than just a call center role, it’s a chance to make an impact across the customer journey and collaborate with teams across the organization.
What You’ll Do:
- Deliver timely, professional, and high-quality service across calls and emails to customers, dealers, and vendors.
- Manage all incoming and outgoing customer communications with precision and care.
- Support daily customer service operations, including shared email inbox management and task delegation.
- Guide lease-end customers to ensure smooth vehicle returns or alternative arrangements.
- Assist in remarketing and resolution of over-term lease accounts.
- Apply decision-making authority (with guidance) to reduce risk while protecting customer satisfaction.
- Review and audit dealer-submitted contracts to ensure accuracy and compliance.
- Fund lease, retail, Porsche Drive, and EXB contracts - keeping timelines tight and funding prompt.
- Troubleshoot dealer issues with professionalism, including payment, paperwork, and tax-related matters.
- Maintain and complete all work queues and training within established targets.
What You'll Bring:
Education:
- A university degree, college diploma, or equivalent work experience.
Experience:
(Job and Industry)
- 1–3 years of experience in customer service or automotive finance.
- A working knowledge of the automotive, luxury, banking, or insurance sectors is preferred.
Skills and Competencies:
- Bilingualism in French Canadian and English.
- Strong communication and time-management skills.
- Confidence working independently and solving problems analytically.
- PC experience required with Windows, Word, and Outlook.
Additional Information:
- Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST. Rotating Saturdays may be required.
- Travel: Occasional (up to 15%).
- Extended hours may be required during month-end dealer funding cycles.
Why Porsche Financial Services Canada?
You’ll be part of a brand that’s recognized around the world for innovation, luxury, and performance. We offer a collaborative culture, competitive benefits, and the opportunity to grow your career within a leading global organization. Your voice, ideas, and commitment to customers will help shape the Porsche experience for drivers across Canada.
Ready to Accelerate Your Career?
Our Porsche excite! Standards:
- Integrity: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard.
- Relationship: We anticipate needs and create personalized connections with our customers and each other.
- Excitement: We go the extra “1%” to create memorable experiences.
- Efficiency: We are entrepreneurial and run our business as if we own it.